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Key Responsibilities Train, monitor, and reinforce food safety procedures to crew members Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
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Follow up and ensure resolution of VOC issues as needed Onboard new hires in Workday Qualifications Education: High School Diploma or GED Must be at least 18 years of age 6 months or more of restaurant, retail, customer service focused, or equivalent experience Available for full time and close/ shifts Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus.
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Position Overview The Shift Manager position is the first management level role in the restaurant. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements.
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Responsible for overall restaurant effectiveness, quality and customer service. Frequent lifting and carrying (at times up to 50 lbs.) As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.
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May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate Must have or be willing to obtain ServSafe certification by end of training.
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This position is responsible for the opening and closing duties and assisting in the execution of daily operations. reaching, pushing, pulling, bending, kneeling and stooping is involved Must be available to report for work promptly and regularly, as well as work all day parts and days of the week.
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Must be able to stand for prolonged periods of time Position requires the use of a headset.
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Must be able to stand for prolonged periods of time Position requires the use of a headset.
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Must be able to stand for prolonged periods of time Position requires the use of a headset.
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RESPONSIBILITIES Interact with customers in a pleasant and up-beat fashion Be punctual, attentive to detail, friendly, willing to learn, reliable, and, above all, honest Maintain a neat and clean appearance Follow food safety procedures Maintain safe working conditions Anticipate and identify problems and help find solutions Follow the direction of the Shift Supervisor and/or Wendy's manager Wendmiddle is an equal opportunity employer.
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