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Partners with Guest Relations department and / or Director of Operations depending on severity. Guest Relations issues. Key Responsibilities & AccountabilitiesManages all day-to-day restaurant operations with a focus on delivering a great guest experience; supervises and support 3–6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
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Prioritize exceptions customer service and maintain positive guest relations. Excellent planning, organization, and guest services skills. Oversee daily resort operations, ensuring all departments function efficiently and deliver exceptional guest experiences.
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Directs operational and procedural activities for each unit in the division ensuring compliance with standards in the areas of quality, guest service, food cost, labor hours/costs, safety (OSHA), security, cleanliness, product preparation and team member relations and administration.
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Sets a positive example for guest relations. 2-years of experience in timeshare sales leadership role. Provides accurate, complete and effective turnover to Event Management. Utilizes all available on the job training tools for employees.
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Apply Description GeneralA Bentley's Pet Stuff Store Manager is responsible for establishing, providing and maintaining outstanding guest services, oversees and is accountable for the operations of the store ensuring maximum sales and profitability through managing and developing store team members, product display and inventory control, maintaining professional employee relations, managing payroll hours and operating costs.
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Partners with Employee Relations department and / or Director of Operations depending on severity. Assists with the determination of current and future staffing needs in the restaurant to ensure an adequate number of talented team members are available to deliver a great guest experience.
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Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
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Previous Rooms Division: Guest Relations and Front Office experience in a hotel required. Scope of PositionThe Assistant Director of Front Office is responsible for successfully executing all operations in the rooms area departments (including Front Office, Bell Services and Guest Services) and managing staff.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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This includes but is not limited to the training of all new employees assigned to the venue, assessing employee performance and handling all employee relations’ issues. Supervises all technical aspects of assigned entertainment venues or events ensuring show quality and a positive guest experience.
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This Food and Beverage Supervisor will assist in the following: staffing, inventory controls, compliance, guest services, and employee relations. Of course, we are taking care of our guest and owners while performing this job as well.
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Provide proactive check-ins with Park Duty Managers, Park Entry Cast, Dine locations, Point of Sale (POS) systems, Guest Relations, and Merchandise locations to monitor for issues. Associate Degree required.
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The Guest Services Supervisor is responsible for recognizing and addressing situations involving guest relations, staff issues, crowd management and safety concerns. The Guest Services Supervisor will assist the Event Managers in maintaining a safe and enjoyable environment for all guests.
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Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.
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Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting.
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