Technical Support Tier 2

Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!A Large Office Equipment Supplier in Beaverton, OR is hiring a Tier II Helpdesk Technician to join the team for a great opportunity!Job Description:Diagnose computer errors and triage to determine the urgency of issuesInstall, configure, and upgrade PC software and operating systemsFacilitate Onsite and escalation support activitiesRepair computer hardware, such as keyboards and printersProvide technical support over the phone or Web to end users /clientsUse remote support software to take control of end-user's computers to troubleshoot, diagnose and resolve issuesAssist end-users with password changesInstall printers and Software on Client PCsDocument Resolution steps for closed tickets and notes for escalationsQualifications:2-4 years of helpdesk experience or working with a helpdesk/IT providerMust have previous MSP experienceGood understanding of Windows Server environments (SBS,2003, 2008 R2 & 2012)Good knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools)Knowledge and hands-on experience providing support to users using Windows 7, Windows 8 and Microsoft Office 365, Azure, and other Application Support skillsNetwork+ and/or Microsoft Certifications (MS-900, MS-102) preferredIf Interested: Please apply to the job application and email Derek at Dmautz @teksystems.com Note: Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Technical Support Tier 2