Director of Operations

The Row at Assembly Row, an Autograph Collection by Marriott Hotel is seeking a passionate and driven Director of Operations who thrives in a vibrant, fast-paced hotel environment and loves being at the heart of the action.Located in the bustling Assembly Row district of Somerville, our hotel offers an energetic atmosphere surrounded by premier shopping, diverse dining options, scenic waterfront views, and easy access to the Orange Line. This role is perfect for a hands-on leader eager to make a meaningful impact while enjoying the dynamic vibe and amenities of this thriving community.This is not a behind-the-desk role. Our leaders are visible, engaged, and hands-on, working alongside their teams to deliver exceptional guest experiences every single day. If you are someone who enjoys building strong teams, elevating service standards, and making an impact across every department of the hotel, we want to meet you.Why This Role MattersAs Director of Operations, you will be a key leader responsible for ensuring seamless daily operations while inspiring teams to consistently deliver memorable guest experiences.You will partner closely with the General Manager to help drive operational excellence across Front Office, Housekeeping, Accounting, Food & Beverage and Engineering, ensuring that every guest interaction reflects the Autograph brand and Colwen Hotels’ commitment to service.A primary focus will be an oversight of the Front Office and Accounting.This role is perfect for a hospitality professional ready to step into broader leadership responsibility and grow within a company that values initiative, ideas, and career advancement.About Colwen HotelsAt Colwen Hotels, we believe hospitality is powered by people, passion, and innovation.Our company was built on hard work, character, and authenticity. We empower our teams to bring forward-thinking ideas to life and create experiences that guests remember.With 42 hotels across 9 states and a growing development pipeline, we offer hospitality professionals the opportunity to build meaningful careers and grow with us.What You’ll Be DoingYou’ll play a central role in the hotel's success by:Leading daily hotel operations across all key departmentsDriving a culture of exceptional guest serviceCoaching and developing associates to reach their full potentialSupporting recruiting, hiring, and team engagement initiativesAssisting in achieving financial goals and operational performanceEnsuring brand standards and service excellence are consistently deliveredMaintaining a positive, respectful, and motivating work environmentConducting daily property walks to ensure quality, cleanliness, and guest satisfactionWhat You BringWe’re looking for a leader who combines operational expertise with genuine hospitality.Ideal candidates will have:5+ years of hotel operations management experience (GM, AGM, Rooms Manager)Strong leadership and team development abilitiesF&B Operations experience a primary focusA hands-on approach to hotel operationsExcellent communication and organizational skillsA passion for guest service and hospitality excellenceThe ability to multitask and thrive in a fast-paced environmentKnowledge of hotel operations across multiple departmentsWhat We OfferWe take care of our team so they can take care of our guests.Benefits & Perks include:Medical Insurance with Company-Funded HRADental & Vision InsuranceFlexible Spending Accounts401(k) with Employer Match (Traditional & Roth)Paid Time OffEmployee Assistance ProgramHotel Discount Travel Program for Associates & FamilyExclusive Travel, Retail & Entertainment DiscountsTraining & Development ProgramsCareer Growth Opportunities Across Our Expanding PortfolioCompensationSalary Range: $90,000 - $95,000Join a team where your leadership makes a difference and your career can grow.Colwen Hotels is an equal opportunity employer. EEO M/F/D/V