Remote - IVR Automation Tester

"ALL our jobs are US based and candidates must be in the US with valid US Work Authorization. Please apply on our website directly." Client: HealthcareLocation: RemoteMust HavesExperience as testing engineer with emphasis on IVR, telecommunications and contact center testing.Strong Healthcare experience is recommended with good understanding of Claims, Accumulators, Benefits and MembershipMust have previous IVR and interface testing experience, including skills based routing testing, IVR application familiarity (speech & DTMF systems)Prior experience with Cyara tool. Identify areas for automation andwrite automation scripts using Cyara or HammerWork closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs.Executing and tracking functionality tests by voice and other methodsConduct testing and troubleshooting of conversational AI and IVR solutions to ensure successful integration with Contact Center systems, Stay up to date with emerging conversational AI and IVR technologies and recommend improvements to existing solutionsContact Center Analysis, Contact Center Systems (IVR, Routing, Reporting, Recording, Speech Analysis)Strong testing background; QA strategies and best practices, QA planning, test plan and test case writing and execution, QA mentoringProficiency in Test Scenarios, Creating and update IVR Test plans, Test cases, Test data, Executing test cases, Logging & Tracking DefectsExperience with J2EE (Java, Servlets, JSP, EJB, JSF) and Tomcat is good to haveExperience with Cyara