System Analyst

Location: Richmond, VAPosition Type: HybridHybrid Schedule: 3 days onsite and 2 days remoteContract Length: Long-term with annual extensionsPosition Overview:Highly skilled Systems Analyst with deep expertise in healthcare claims processing and enterprise-scale systems, responsible for analyzing, enhancing, and ensuring the stability of complex MMIS/MES environments. This role bridges technical and business functions, leading testing, system improvements, and cross-functional coordination to drive accuracy, compliance, and operational efficiency.Duties:Conduct impact analysis for system changes, enhancements, and new module implementationsLead advanced analysis across Member, Claims, and Finance modules to define solution approachesEvaluate workflows, identify system gaps, and recommend strategic enhancementsOversee system development activities including design reviews, integration testing, and production validationAct as a senior technical liaison with vendors and cross-functional teams to support stable operationsSupport system upgrades, interface enhancements, configuration changes, and security improvementsCoordinate cross-module alignment to prevent downstream system conflictsProvide support for audit and compliance activities, including financial reconciliation processesPerform root cause analysis for complex production issues and drive long-term corrective actionsDevelop and execute comprehensive test strategies including SIT, UAT, and end-to-end testingParticipate in Agile ceremonies such as sprint planning and backlog refinement; design and execute test casesTest COTS applications and support data conversion and integration effortsCreate business test scenarios, test cases, and test data; assist with execution activitiesSupport system releases, enhancements, and production defect resolutionLead defect triage calls and manage defect tracking through resolutionCommunicate testing progress, results, and metrics to stakeholders; maintain documentationMonitor schedules, track execution progress, and escalate risks and issues as neededCollaborate with technical teams, business users, and cross-functional stakeholders with minimal supervisionRequired Skills:12 years of experience coordinating System Integration Testing (SIT), User Acceptance Testing (UAT), and End-to-End testing activities across complex environments11 years of strong debugging and problem-solving experience, with the ability to resolve complex system issues10 years of proven Agile testing experience within iterative development environments10 years of experience developing manual test scenarios aligned to business requirements10 years of experience creating manual test cases and preparing test data for execution10 years of experience executing test cases and managing defect tracking processes10 years of experience producing metrics reporting and comprehensive test summary documentation10 years of experience managing defect triage calls across multiple vendors and systems10 years of excellent organizational and communication skills, with the ability to meet deadlines professionally and maintain a strong customer focus5 years of experience working with large-scale claims processing systems (MMIS or similar platforms)5 years of experience using Azure DevOps or similar test management tools for planning, tracking, and executionPreferred Skills:7 years of experience with Mainframe testing environments