Real Time Analyst

A company is looking for a Real Time Analyst _ WFM Specialist 1. Key Responsibilities Monitor real-time call volume and staffing to ensure proper contact center staffing Track schedule adherence and alert management on threshold violations Update workforce management software and assist Operations with staffing information Required Qualifications 1 to 2 years of work experience in a contact center (BPO) environment preferred High School Diploma/GED required Solid knowledge of Call Center Metrics and Workforce Management policies Broad knowledge of contact center and customer service operations Flexible schedule to accommodate a 24x7 work environment