Supervisory Customer Experience Associate

Job Description As a Supervisor in Apparel/Accessories/Prestige Brands, you will lead a team of passionate and knowledgeable Customer Experience Associates who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Supervisor in Apparel/Accessories/Prestige Brands at the Exchange? Promote a positive team and customer centric cultureLead a culture of accountability through clear expectationsUtilize business knowledge to understand, troubleshoot and follow-up on opportunity areasEnsure customers have an extraordinary experience while shoppingGreet every customer with eye contact and smile in your authentic wayWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job QualificationsPrevious experience in Apparel/Accessories/Prestige Brands preferredAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to take initiativeAble to share brand knowledgeAble to lead teams to meet organizational objectives Additional Qualifications/Requirements: Excellent attention to detailWilling to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersExcellent communication skillsBasic computer skills Previous retail supervisory experience preferred We offer the following benefits for this position:Paid Vacation & Sick LeaveMedical & Dental insuranceBasic Associate Life, Personal Accident & Long Term Care InsuranceFlexible Spending Accounts401KHoliday Premium Pay (Double Pay)Mass Transportation ReimbursementAssociate Transfer Program (ATP)Paid Military LeavePersonal Accident InsuranceFMLA & Administrative LeavePaid Parental LeaveEmployee Assistance Program (EAP) *Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details. Job Qualifications Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Major Duties Ensures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience. Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area. Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities. May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Performs other duties as assigned.