Medical Supplies Customer Service

Medical Supplies Customer ServiceWe are a retail medical supply store working closely with prescriptions and insurance providers, and we are currently seeking a Medical Supplies Customer Service to join our team. This role is ideal for a compassionate, reliable, and customer-focused individual who enjoys helping people and feels comfortable in a sales-oriented environment.The position involves working directly with customers both in person and over the phone, assisting them in understanding prescriptions, fitting medical products, and ensuring they receive the correct and most comfortable items for their needs. In addition to customer interaction, the role includes handling prescriptions, working with insurance, and performing basic administrative tasks. Comprehensive training on products and processes is provided.Key Responsibilities:Assist customers who walk into the storeHelp customers understand and fill prescriptionsFit customers with medical products listed on their prescriptionsGuide customers in selecting comfortable and appropriate medical productsProcess prescriptions received when customers are not in-storeContact customers by phone to assist with fittings, orders, and follow-upsWork with insurance companies to process and sell medical productsUpsell products when appropriate (multiple items, insurance approvals, prescriptions)Perform basic office and administrative tasks as neededQualifications:Basic office or administrative experienceComfortable using computers and office systemsEnjoys working with people and providing hands-on customer supportSales-oriented mindset; comfortable recommending and selling productsMedical supply, medical office, or insurance background preferred but not requiredWilling and able to learn medical products and procedures (training provided)ScheduleSunday: 11:00 AM – 5:00 PMMonday–Thursday: Must be available until 6:00 PMShifts may vary (e.g., 10–6, 12–6, 1–6)One weekday off required due to Sunday shiftLocation: Monroe, NYType: Full timeCompensation: $30-35 Hourly