Enrollment and Family Outreach Specialist

Job Description Enrollment & Family Outreach Specialist Children's Lighthouse of Chantilly — Early Learning SchoolChantilly, VA | In-PersonFull-Time or Part-Time ConsideredMission: Create JoyAbout the RoleWe are hiring a warm, confident, and organized Enrollment & Family Outreach Specialist to help families move from inquiry → tour → enrollment. This role is focused on: Calling and following up with leads Booking and confirming tours Keeping the CRM clean and current Re-engaging old leads Supporting local community outreach You must be comfortable talking to families on the phone every day. Main Responsibilities Call new leads quickly and consistently Follow up by phone, text, and email Ask families about child age, schedule needs, start date, and care goals Book tours and confirm appointments Follow up after tours Reconnect with older leads Keep CRM notes, lead stages, and next steps updated Track tours, follow-ups, and enrollment progress Support simple community outreach such as flyers, local visits, open houses, and events What We're Looking For Warm, friendly, and confident phone presence Comfortable making outbound calls Clear, professional English Organized and consistent with follow-up Comfortable using CRM systems, email, texting tools, and basic reports Positive, dependable, and goal-oriented Able to represent our school with warmth and professionalism Preferred Experience Sales, admissions, appointment setting, telemarketing, or call-center experience Childcare, preschool, private school, or education experience CRM experience IntelliKIDS experience is a strong plus Community outreach or local marketing experience Schedule Full-time preferred Part-time considered for a strong candidate In-person role in Chantilly, VA Success in This Role Looks Like Leads contacted quickly Tours booked every week Tour no-shows reduced Follow-ups completed on time CRM is clean and accurate Families feel welcomed before they visit Location Children's Lighthouse of Chantilly 43385 Defender Dr Chantilly, VA 20152 Job Type Full-time or part-time Work Location In person