QA Pillar Lead

Drives quality from a pillar-wide perspective by defining strategies, planning tests, and coordinating communication across squads. Partners closely with EMs and PMs to balance workloads, mitigate cross-squad quality risks, and continuously improve SDLC practices and product quality.Core ResponsibilitiesLead a team of 6–7 QA engineers (hybrid roles: manual + automation).Define and maintain test strategies and test plans within the pillar (domain).Drive automation initiatives and lead efforts to reduce technical debt.Proactively identify gaps in test coverage and drive automation improvements.Plan and prioritize automation scope in collaboration with the Automation Core Team.Balance QA workload across squads (Scrum teams) to ensure efficiency and quality.Drive a shift-left approach to surface issues early in the SDLC and TDLC.Hold regular 1:1s with pillar QAs, the QA Manager, and pillar leadership (Director/PM/EM).Act as the first QA point of contact for the pillar.Facilitate cross-team collaboration and alignment on quality goals, risks, and timelines.Support career growth, including promotions and professional development plans (PDPs).Act as a hiring manager for QA roles and own onboarding plans (30/60/90).Collaborate with other departments (DevOps, Security, TSE, Customer Support, etc.) to resolve blockers and ensure release readiness.Promote knowledge sharing and process improvements across squads.Provide regular updates on QA progress, risks, and achievements to stakeholders.Maintain visibility into quality metrics through dashboards and reports.Facilitate retrospectives and post-mortems to drive continuous improvement.Oversee test environment stability and coordination with DevOps.Participate in quarterly reviews to present QA progress, risks, and success metrics to senior leadership.RequirementsMinimum 3 years of proven people management experience.Minimum 6 years of proven QA experience in both manual and automation testing.Hands‐on experience in both manual and automated QA roles.Skilled in using metrics to measure and improve quality outcomes.Experienced in mentorship and team development.Proficient in creating comprehensive test documentation — test plans, test cases, test scripts, and test reports — ensuring full coverage and traceability.Strong experience working in Agile/Scrum development environments.Bonus PointsExperience with RSpec, Cucumber, or MiniTest as DSLs for testing.Experience with performance testing and analysis.Familiarity with Capybara, Watir, HTTParty, Faraday, RESTClient (API testing), and Appium (mobile testing).Experience with the Ruby testing ecosystem (Rake, Faker, FactoryBot, RuboCop, etc.).Experience using Linear tracker.Knowledge of compliance standards (PCI, HIPAA).Familiarity with the FHIR standard. #J-18808-Ljbffr