Visitor Engagement Manager Lobby NYC

Visitor Engagement Manager Lobby NYCMoMA is hiring for a Visitor Engagement Manager Lobby NYC Position in Midtown, New York City. Base pay starts at $27.5/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparencyThe Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager Lobby to oversee Guest Assistants, Guest Specialists, and lobby operation, in conjunction with other Visitor Engagement Managers, by managing logistics and staff, and ensuring a highly positive onsite experience for all guests. Additional responsibilities include:Works as part of the management team to support all aspects of serving and engaging with visitors in the Museum's various public spaces.Maintains a welcoming environment at all times by supporting a team of Guest Assistants and Guest Specialists who are extremely professional and approachable, and who are engaged with and can articulate the Museum's mission.Works with management team to provide supervisory coverage during all public hours, including evening film program, late Saturdays and Free Fridays.Responds to visitor questions and quickly and satisfactorily resolves any issues, including diffusing situations; escalates situations to the management team as needed.Gathers feedback about the Museum experience or ticketing policies from guests and relays to management team for process/procedure improvements. Makes recommendations regarding general lobby and lobby office operational improvements and suggest ways and methods to streamline procedures to attain greater efficiencies.Participates in recruitment for select open positions and makes hiring recommendations or decisions for staff vacancies; supervises assigned staff on daily basis, providing relevant training, feedback, guidance, professional development, etc.; ensures compliance with and comprehension of Museum policies and relevant collective bargaining agreement; manages the constructive discipline process, as warranted; conducts annual performance reviews with direct staff; etc.Clearly and effectively communicates all pertinent information to staff to enable them to provide the highest-level of customer service.Compiles all pieces of end-of-day revenue reconciliations, including gathering attendance admissions information from all sources to create the daily report.Maintains a thorough knowledge of all lobby processes and ticketing systems, including performing minor troubleshooting when required.Prepares the daily staff schedule and delegates tasks as needed.Provides general support to department through a variety of tasks, including monitoring staff attendance, ordering necessary supplies for the lobby operation, and ensuring all stanchions, crowd control barriers, guest assistant staff, and signage are properly placed.Performs any other duties reasonably related to the functions described above.Qualifications:Bachelor's degree and five or more years customer service experience, ideally in a museum or retail environment. Must include experience supervising staff (coaching, delegating tasks, setting priorities, etc.).Cash-handling and operational management experience preferred.Superior interpersonal and customer service skillsMust be able to work independently, set priorities, and follow and meet deadlines.Fluency in one or more language, in addition to English, a plus.Must be available to work holidays, evenings, and weekends as assigned. Scheduled shift times subject to vary week to week based on operational needs.Excellent organizational skills and outstanding verbal and written communication skills are also key.Proficiency in Microsoft programs (Word and Excel).Fully vaccinated with a Centers for Disease Control and Prevention and/or the World Health Organization authorized vaccine (or approved for an exemption as a reasonable accommodation due to a qualified disability or sincerely held religious belief or other legal basis). Reports to: Assistant Director, Visitor Engagement Salary: The salary for this position is $54,600 per annum