Customer Operations Executive

Customer Operations ExecutiveLocation: Kansas City, MO (Power & Light District)About Avenue LogisticsAvenue Logistics is a fast-growing freight brokerage based in the heart of Kansas City in the Power and Light District. Our leadership team brings decades of industry experience, while our company operates with the energy and opportunity of a startup. We’re building a team of driven individuals who want to grow their careers in logistics while working alongside top performers in the industry.The OpportunityAs a Customer Operations Executive, you’ll support a high-volume book of business while working directly alongside one of our top sales reps. Your role will focus on managing daily shipment operations, ensuring freight moves smoothly, and delivering a high level of service to customers.This position is ideal for someone who thrives in fast-paced environments, enjoys problem solving, and takes pride in staying organized while managing multiple moving pieces.What You’ll DoManage daily shipment operations across multiple customer accountsBuild, schedule, and track freight shipmentsMonitor and manage 100+ pickups and deliveries per dayTroubleshoot delays, appointment changes, and service issuesProvide consistent updates and support to customers throughout the shipment lifecycleWho You AreHighly organized with strong attention to detailComfortable working in a fast-paced, high-volume environmentCustomer-service oriented with strong communication skillsSelf-motivated and able to manage multiple prioritiesExperience2+ years of operations or account management experience at a freight brokerage preferredExperience managing high shipment volumeFamiliarity with transportation management systemsWhat Avenue OffersHigh competitive salaryFun, energetic, and collaborative work environmentOpportunity to make an immediate impact with a growing companyWork in the heart of downtown Kansas City, MO (Power and Light District)Training and development alongside experts in the logistics industryExcellent benefits package, including Medical, Dental, Vision, Disability, and Life Insurance401K matching