Director of Operations

Position OverviewAs the Director of Operations, you will ensure exceptional experience for all guests while overseeing the operation of the Rooms Division, including Front Office, Housekeeping, and Guest Services, with a support role in Pescatore Restaurant and Engineering department. Reporting directly to the General Manager, this leadership role requires a dynamic individual who excels in guest satisfaction, operational efficiency, and team development. Your mission will be to maintain Hotel Zoe’s reputation as a premier destination for hospitality and excellence.Key ResponsibilitiesGuest Experience:Ensure every guest enjoys a seamless and luxurious stay by implementing and maintaining superior service standards.Monitor guest feedback channels and respond proactively to address concerns or enhance experiences.Collaborate with other departments to create personalized experiences that align with the hotel's sophisticated hideaway concept.Operational ExcellenceOversee all aspects of Front Office, Housekeeping, and Guest Services operations.Develop and implement strategic initiatives to optimize operational efficiency, occupancy, and revenue.Manage budgets, control costs, and ensure financial goals for the Rooms Division are achieved.Support Pescatore Restaurant and Engineering department as needed.Team LeadershipRecruit, train, and mentor a dedicated team committed to delivering world-class service.Foster a culture of collaboration, empowerment, and continuous improvement within the Rooms Division.Conduct regular performance reviews and provide constructive feedback to ensure team growth and satisfaction.Brand RepresentationUphold and enhance Hotel Zoe’s brand as a sophisticated retreat in Fisherman’s Wharf.Serve as an ambassador for the hotel, building strong relationships with guests, staff, and the local community.Compliance & SafetyEnsure all Rooms Division operations comply with hotel policies, local regulations, and safety standards.Maintain a pristine and welcoming environment in all guest areas.QualificationsBachelor’s degree in hospitality management or related field (preferred).Minimum of 5 years of progressive leadership experience in the Rooms Division or similar role in a luxury or boutique hotel setting.Proven track record of driving guest satisfaction and operational success.Exceptional leadership, communication, and organizational skills.Proficiency in hotel management systems and Microsoft Office Suite.Passion for delivering personalized service in a sophisticated environment.Due to the cyclical nature of the hospitality industry, management may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel.Annual Salary: $140,000- $155,000 + Discretionary Bonus PlanAbout Hotel ZoeInspired San Francisco experiences start at our Fisherman’s Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it’s our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.Management Benefits Tiered Medical Plans- Cigna or KaiserPlan included Chiropractic & AcupunctureLong Term DisabilityTiered PPO Dental PlansVoluntary Supplemental Medical PlansVisionPaid HolidaysEmployee Assistance ProgramPTO and Sick PayFlexible Spending Account (FSA)401K Matching ProgramLife & AD&D InsurancePre-Tax Commuter and Parking BenefitsImportant NoticeThis job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.