ServiceNow Technical Consultant

Description Computer Design & Integration (CDI LLC), an AHEAD Company is an award-winning, nationally recognized organization that architects, deploys, and manages multiplatform hybrid IT solutions, including traditional IT, public, private and hybrid clouds. Recognized since 2000 as one of the top 500 IT solution providers in the United States, CDI LLC’s strategic differentiation is its commitment to understanding its clients’ business processes while continuously ensuring the advancement of their corporate strategies with the integration of best-of-breed technology solutions. CDI LLC continues to evolve and grow in a time of transformation within the IT industry, the rate of change is exponential, and the complexity of customer's requirements is growing at a similar rate. There are few companies that can compete in this environment and CDI LLC's goal is to be the best of the best. There is no more exciting place to be than where people are shaping the future and improving the way the world works. Come join AHEAD and help us help our clients use technology to become the business leaders of the 21st century. At AHEAD, we enjoy the challenges of working at the speed of business – where offering premier B2B service is the starting point, but where personal contribution makes all the difference. Due to our continued growth, we are looking for a ServiceNow Technical Consultant to join our team. As a ServiceNow Technical Consultant, you will bring your deep understanding of system and software architecture to design complex solutions on the ServiceNow platform for our internal team. You will lead and prescribe best practices and collaborate with team members to achieve project goals. Your ServiceNow skills are kept on the bleeding-edge, innovating IP on the platform, and serving as technical and process subject matter experts to our internal teammates. In this role, you will have direct access to some of the most accomplished individuals within the ServiceNow ecosystem. AHEAD is one of the fastest growing consultancies in the ecosystem, and our commitment to learning and development give the ServiceNow Technical Consultant a unique opportunity to grow with individualized roadmaps and training to help elevate you to the future you want. Primary Responsibilities: The outlined roles and responsibilities below will be subject to change based on business needs and discussed with hiring manager. Participate in all technical aspects of delivering complex solutions on the ServiceNow platform Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables Contribute on multiple Agile engagements, utilizing the ServiceNow methodology and tools to enhance project efficiency Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training. Innovate and identify solutions that can be reused on future engagements Proactively keep ServiceNow skills current and contribute to ServiceNow thought leadership Work Experience, Skills and Certifications: 3-5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM) Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge 2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Management, Facilities, etc.) Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design) Experience with web technologies (XML, HTML, Angular JS, Web Services, etc.) and developing with JavaScript on the ServiceNow platform Experience with database design schemas and data modelling Experience working with Agile teams, methodologies, and tools in a virtual environment A passion for advising and guiding users on how to get the most out of the product and for learning the latest product features A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people Additional (not required) Skills and Experience: ServiceNow Certified Application Developer ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist Compensation: $130,000 - $155,000 USD Annual #LI-Remote