Fixed Ops Director

Job TitleFixed Operations Director (Hands-On Leadership Role)Stanley Chevrolet — Belfast, MaineFull-TimeAbout UsStanley Chevrolet is a family-owned dealership proudly serving the Belfast, Maine community with a strong commitment to customer satisfaction, integrity, and long-term growth.We are seeking an experienced, hands-on Fixed Operations Director to lead our Service and Parts departments. This is a unique opportunity for a motivated leader to step into a dealership with significant untapped potential and make a meaningful impact by improving processes, driving performance, and building a high-performing team.Our ownership and leadership team are committed to investing in the right person, the right processes, and the right culture to elevate our fixed operations to the next level.Position SummaryThis is a key leadership role with direct responsibility for managing daily operations in both the Service and Parts departments. This position requires a hands-on leader who is actively engaged in service drive operations, technician support, and team development — not just oversight from behind a desk.The ideal candidate will bring structure, accountability, and operational discipline while fostering a positive, customer-focused culture.Key ResponsibilitiesLead and manage all aspects of the Service and Parts departmentsActively engage in daily service operations and workflow managementDrive department profitability through strategic planning and operational executionMonitor and analyze KPIs including ELR, hours per RO, CSI, technician productivity, and parts grossIdentify and implement process improvements to improve efficiency and customer experienceRecruit, train, and coach service advisors, technicians, and parts personnelDevelop and execute fixed operations strategy and performance goalsEnsure adherence to manufacturer standards, warranty procedures, and safety regulationsFoster a high-performing, team-oriented environment focused on accountability and customer satisfactionQualifications5+ years of dealership service or fixed operations leadership experienceProven track record of improving performance and profitabilityHands-on leadership style with strong operational focusExperience building processes and improving team accountabilityFamiliarity with Tekion or modern DMS platforms (Tekion experience preferred)Strong communication and leadership skillsASE or OEM certifications a plusWhat We OfferCompetitive salary with performance-based bonusesHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysSupportive ownership and leadership teamOpportunity to build and shape the fixed operations departmentRelocation opportunity to beautiful coastal Maine with excellent quality of lifeWhy This Role Is DifferentThis is not a maintenance role — it's a build-and-grow opportunityWe're looking for a leader who enjoys improving processes, developing teams, and unlocking the full potential of a service and parts operation. If you're motivated by making measurable improvements and building something strong, this is an outstanding opportunity.Apply NowTake the next step in your automotive leadership career. Submit your resume and cover letter to neilh@stanleyme.comJoin Stanley Chevrolet and help build the future of our fixed operations department.J-18808-Ljbffr