Account Manager

The Scrubin Account Manager will focus on developing and growing existing accounts by fostering strong relationships, identifying opportunities, and delivering tailored solutions. A key component of this position includes overseeing the initial account onboarding process to ensure a seamless experience for our clients. The Account Manager will collaborate closely with Program Directors and local sales consultants to ensure alignment and exceptional service delivery.Key Responsibilities Include:Account Development:Build and maintain strong, long-term relationships with existing clients, acting as their trusted advisor.Identify opportunities to expand partnerships by understanding client goals, challenges, and priorities.Proactively offer solutions that align with client needs and our expertise.Project Management for Onboarding:Oversee the initial account onboarding process, including logo setup, new portal builds, and final review meetings for client approval.Coordinate with internal teams to ensure all onboarding tasks are completed accurately and on time.Act as the primary point of contact during onboarding, addressing client questions and ensuring a smooth transition.Collaboration:Partner with Program Directors to design and implement strategies that drive client success.Work hand-in-hand with local sales consultants to ensure alignment on client goals and seamless communication.Coordinate cross-functional efforts to deliver exceptional client experiences.Strategic Planning:Develop account plans that outline growth strategies, key milestones, and measurable objectives.Regularly review and adjust plans based on client feedback and evolving needs.Client Advocacy:Serve as the voice of the client internally, ensuring their needs and expectations are met or exceeded.Address client concerns promptly and effectively, maintaining trust and satisfaction.Performance Tracking:Monitor account performance, including revenue growth, client satisfaction, and retention metrics.Provide regular updates to leadership on account progress and opportunities for improvement.Qualifications include:High School Diploma or GED required, Bachelor’s degree preferredProven experience in account management, client relationship management, or a similar role.Strong project management skills, with the ability to oversee complex onboarding processes.Excellent interpersonal and communication skills, with the ability to build rapport and trust.Collaborative mindset with a track record of working effectively across teams.Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.