Switchboard Operator

Cameron Health is a 25-bed, independent, not-for-profit facility that proudly serves Angola and Steuben County as a Top 100 Critical Access Hospital. We’ve been a cornerstone of this community and the surrounding area in northeast Indiana dating back to 1926. Over the years, we’ve helped generation after generation of area residents enjoy better health and live comfortably. Today, Cameron Hospital has grown into something more than a simple community hospital. Filled with advanced equipment and skilled specialists, Cameron is a modern, high-tech facility that provides advanced diagnostics, a variety of specialties and cutting-edge treatment options that are combined with highly personalized and compassionate care. DEPARTMENT: Switchboard JOB TITLE: Switchboard Operator SHIFT: .5 FTE, Part-time, days SHIFT PREMIUMS: 10% premium added to the hourly rate for 2nd shift 15% premium added to the hourly rate for 3rd shift QUALIFICATIONS 1. High school diploma or equivalent. 2. Ability to communicate effectively with people. 3. Ability to operate a switchboard. 4. Ability to keep calm in emergencies. 5. Ability to handle confidential information. 6. Ability to operate a computer and function in Microsoft Office software. 7. Excellent phone skills. 8. Customer service skills. JOB SUMMARY Responsible for answering all incoming calls and to provide general hospital information. PERFORMANCE STANDARDS 1. Exemplifies excellent customer service. 2. Regular reliable attendance. 3. Ability to get along with others. 4. Demonstrates proficient use of email. 5. Ensures good working relationship with other hospital departments, physicians and physician offices. 6. Greet and direct visitors in a customer friendly manner. 7. Is aware of hospital’s emergency plans and observes safety precautions. 8. Observes conduct in main lobby and adjacent areas-notifying security as needed. 9. Operate Physician Referral Service and respond to caller requests as appropriate. 10. Provide radio communications with security and maintenance as needed. 11. Is concerned at all times with the patient’s and public’s safety, welfare and security. 12. Demonstrates flexibility in job assignments. 13. Performs other duties as assigned. 14. Must be able to work various shifts. Fill in for vacations. 15. Answers calls for Home Care and Hospice. Pages Hospice/Home Health Care nurses as needed after hours. 16. Monitors and responds to the emergency alarm panels by making the appropriate notifications and announcements.