Medical Assistant

Department: Clinic SupportLocation: Look Lab Med Spa: Arcadia [Arizona]DescriptionLook Lab Med Spa is a fast-growing luxury aesthetic brand with locations across the U.S., specializing in injectable aesthetics, advanced regenerative treatments, and curated facial services. We are known for natural, elevated results and a patient experience rooted in our core belief: Look Good, Feel Good, Do Good.We are seeking a highly organized, proactive, and polished Medical Assistant whose primary focus is clinic flow efficiency—keeping providers on schedule, preparing rooms, supporting injectors, and ensuring every patient has a seamless experience from start to finish.This is NOT a traditional back-office MA role. This role is a hybrid of clinical support, high-level logistics, patient flow management, and hands-on assistance with our injectors.Key ResponsibilitiesThese reflect the real Look Lab workflow and the tasks that will make your injectors more efficient:Clinic Flow & Injector Support (Primary Function)Move patients through the full appointment flow smoothly and on timePrepare treatment rooms before each patient and turn them over quickly afterwardAssist injectors with treatment flow, supply setup, photo capture, and patient positioningAnticipate provider needs to keep appointments running efficientlySupport treatment planning by preparing face sheets, forms, and before/after photosGather supplies and ensure injectors never have to stop their treatment flowManage charting support tasks such as prepping templates and ensuring accuracyMaintain organization of back-of-house areas and clinical workstationsEnsure injectors stay on schedule by managing room timing, patient handoff, and transitionsPatient-Facing DutiesGreet and escort patients to and from treatment roomsPrep patients: cleanse face, review pre-care steps, set expectationsAssist with post-care education and ensure a smooth checkout pathwayProvide warm, luxury-level patient experiencesSupport the Patient Concierge during busy timesClinical ResponsibilitiesThese are important but not the main focus of the role:Perform venipuncture with confidenceDraw blood for PRP/PRF and prepare tubes and centrifugeMaintain sterile technique during all clinical tasksSupport injectable, microneedling, and regenerative medicine workflowsMaintain tight compliance with protocols and safety proceduresPhlebotomy is required, but the real core is operational excellence and keeping the injector focused solely on patient care. Required QualificationsCertified Medical Assistant (CMA, RMA, CCMA, or equivalent medical assisting education)Documented phlebotomy training (Phlebotomy certification preferred but not required)Strong venipuncture skillsExperience in aesthetics, dermatology, plastic surgery, or cosmetic medicine preferredExceptional organizational and multitasking skillsProfessional, warm, and luxury-service communication styleAbility to follow detailed workflows without constant directionHigh level of integrity, reliability, and discretionBenefitsEmployee discount on products & servicesHealth, Dental and Vision Insurance401(K)Paid time offAdditional benefits available