CUSTOMER SERVICE REPRESENTATIVE • FORT WORTH, TX

Position OverviewThe role provides day-to-day support to Business Aircraft Customers through providing quotations for parts, answering Customer queries, processing sales orders and ensuring overall Customer satisfaction. This position is one that provides global, round-the-clock service for a growing client base, reporting to the Customer Service Supervisor.Key ResponsibilitiesProcess Customer’s Orders efficiently and accurately from inception to invoicing.Coordinate and communicate effectively with internal and external customers.Contribute to successful delivery of Customer Orders.Confer with customers that contact the organization by telephone or electronically to provide information about products or services, discuss customer accounts, address customer complaints, process Requests for Quotes, process Sales orders, and other tasks as necessary.Responds to calls or emails to customers to provide follow-up on inquiries.Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.Provides technical assistance to customers and escalates complex issues to appropriate personnel as required.Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in training and improvements in customer services.Confer with sales, shipping, warehouse, or other personnel to expedite or trace shipments.May promote products to ensure business targets are met.May provide after-sales support for client contracts to ensure customers satisfaction is met.Perform duties related to overall customer service.Provide support to sales team regarding customer concerns.Coordinates with Outside and Inside Sales to identify opportunities.Serves as customer interface on product status and delivery.Maintains knowledge of TES organization and products to provide the appropriate information and support to customers.Consistently documents customer service needs to identify patterns and maintain quality.Other duties as assigned.QualificationsMinimum Qualifications:Either one or both of the followingAssociate’s degree in an Aviation/Customer Service Industry related fieldA minimum of three years’ related industry experiencePreferred Education And ExperienceBachelor’s degree in business administration or in an Aviation/Customer Service Industry related field4 years related industry experience.Successful Candidates Will Posses These SkillsFluency in EnglishAbility for Accuracy, Accountability, Judgement and Decision MakingAbility to work in a Time-Sensitive EnvironmentSolid interpersonal skills that allow one to work effectively in a diverse working environmentAble to effectively communicate both verbally and in writingStrong attention to detailStrong planning, organizational, analytical, decision-making, and problem-solving skillsAble to deal with people sensitively, tactfully, diplomatically, and professionally alwaysAbility to multi-task and understand priority levels is a mustData entry and typing skillsA commitment to professional practice and continuous professional improvementExperience with SalesforceExperience with Quantum or similar ERP SystemBenefitsOutstanding Medical and Dental BenefitsCompany funded Health Reimbursement AccountBasic Employee Life and Accidental Death and Dismemberment InsuranceLong-Term and Short-Term DisabilityVacation and Sick TimePaid HolidaysWhy TESJoin a leading company in the global Business Aviation industryBe part of a team that values innovation, excellence, and community contributionCompetitive salary and benefits packageOpportunities for professional growth and developmentEngage in meaningful work that makes a difference in the aviation sector and beyondTES is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state, or local protected class.Next: Industrial Engineering Intern