Technical Project Manager, Patient Room Technology

The Senior Epic Project Manager leads the planning, coordination, and execution of complex Epic-related initiatives, including software implementations, module enhancements, and cross-functional systems integration. This role is instrumental in driving enterprise-wide digital health projects such as electronic health record (EHR) optimizations, analytics initiatives, and system-wide technology upgrades.With a strategic focus on aligning Epic capabilities with organizational goals, the Senior Project Manager collaborates with clinical, financial, and operational stakeholders to deliver scalable, high-impact solutions. They oversee all phases of project delivery-from initiation and planning through execution, testing, go-live, and post-implementation support-ensuring that timelines, budgets, and quality standards are consistently met.As a trusted partner, the Senior Epic Project Manager fosters cross-functional collaboration, champions change management, and ensures that system improvements enhance operational efficiency, user experience, and long-term sustainability.Qualifications:Minimum EducationBachelor's Degree (Required) OrMaster's Degree (Preferred)Minimum Work Experience7 years Seven (7) to Ten (10) plus years of project management, product design, or related experience. (Required) AndRequired Skills/KnowledgeStrategic Analysis & Problem Solving - Demonstrates advanced analytical skills in identifying root causes of complex technical and operational challenges, developing strategic solutions that optimize Epic system performance and healthcare workflows.Executive Communication & Stakeholder Engagement - Excels in clear, persuasive communication across all organizational levels, facilitating collaboration between technical teams, clinical leaders, and executive stakeholders to drive project success.Project Leadership & Time Management - Proven ability to lead multiple, high-impact projects simultaneously, balancing competing priorities while delivering results on time and within scope in dynamic healthcare environmentsHealthcare Operations & Revenue Cycle Expertise - Deep understanding of clinical operations and revenue cycle processes, with a track record of aligning Epic system capabilities to support organizational efficiency, compliance, and financial performance.Change Leadership & Organizational Agility - Skilled in leading change initiatives, guiding teams through transitions, and fostering adoption of new technologies and workflows with minimal disruption to operations.Collaborative Leadership & Team Development - Builds high-performing teams through mentorship, open communication, and a collaborative approach that promotes shared ownership of project outcomes.Change Management & Transformation - Experienced in applying structured change management methodologies to support system implementations, upgrades, and optimizations, ensuring stakeholder buy-in and long-term success.Professional Integrity & Accountability - Upholds the highest standards of professionalism, confidentiality, and ethical conduct, particularly in high-pressure or sensitive project environments.Required Licenses and CertificationsEPIC Certification (Required)Functional AccountabilitiesLeads the planning, execution, and delivery of Epic-related projects, ensuring alignment with organizational goals, timelines, and budget constraints.Oversees cross-functional teams including analysts, developers, clinical stakeholders, and operational leaders to ensure successful implementation and optimization of Epic Clinical and Revenue Cycle applications.Drives project governance, including scope definition, risk management, resource allocation, and stakeholder communication, ensuring transparency and accountability throughout the project lifecycle.Serves as a strategic liaison between IT and operational departments, translating business needs into actionable project plans and ensuring system capabilities support clinical and revenue cycle workflows.Facilitates stakeholder engagement, conducting regular meetings, rounding, and feedback sessions to gather input, address concerns, and promote collaboration.Coordinates go-live readiness and post-implementation support, including training, issue resolution, and performance monitoring to ensure smooth transitions and sustained adoption.Provides leadership in troubleshooting and root cause analysis for complex system issues, collaborating with technical teams and vendors to ensure timely resolution.Monitors project performance metrics, identifying opportunities for improvement and ensuring continuous alignment with best practices and regulatory standards.Mentors and supports project team members, fostering professional development and promoting a culture of accountability and excellence.Ensures compliance with organizational policies, including documentation standards, time reporting, and change management protocols.Advocates for user needs and system usability, contributing to the development of training materials, support documentation, and workflow integration strategies.Maintains strong vendor relationships, coordinating support and enhancement efforts to ensure system stability and alignment with evolving operational needs.Provides on-call project leadership support as needed, ensuring continuity of operations and rapid response to critical issuesOrganizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/IdentificationAnticipate and responds to customer needs; follows up until needs are metTeamwork/Communication Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solving Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility Use resources efficientlySearch for less costly ways of doing thingsSafety Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance