Hypercare Agent

Hypercare Agent Support post-deployment activities during the decommissioning phase. Ensure smooth transition, resolve issues promptly, and provide hypercare support to stakeholders. Monitor and manage hypercare activities post-decommission. Act as the first point of contact for issue resolution during transition. Coordinate with technical teams to troubleshoot and resolve problems. Maintain documentation of issues and resolutions for future reference. Communicate status updates to stakeholders regularly. Experience in hypercare or post-implementation support roles. Strong problem-solving and coordination skills. Excellent communication and stakeholder management abilities. Familiarity with telecom or IT systems preferred. Job Type: Contract Pay: $25.00 per hour Expected hours: 40 per week Experience: Hypercare Activities/ Support : 6 years (Required) Decommissioning Phase: 6 years (Required) Support: 5 years (Required) Location: Plano, TX 75023 (Required) Work Location: In person