Personal Lines Account Manager

Personal Lines Account ManagerBKCW Insurance is looking for a Personal Lines Account Manager to provide high-level service to our clients. The ideal candidate will be able to appropriately identify the needs of both new and current clients in order to educate them on their insurance coverage and provide great experience. Account Managers will develop relationships through communication with clients, carriers, and internal team members to better understand and mitigate any issues our clients may face. Previous insurance experience is not required. You will receive in-depth training for this role. This position will be in-person in our Killeen, TX office location.ResponsibilitiesCreate and maintain relationships with clients to better understand and achieve their needsWork as a consultant for our clients to quote and issue new business and renewalsMeet with insurance company representatives to discuss changes, rates, and underwriting to gain better knowledge and understanding of coverages and policy types and how to market to different client's needsWork proactively to plan for future renewals and communicate with clientsReport claims when necessary and contact adjusters to assist on claim questionsComplete licensing and software system training to learn how to properly document to work through renewals and new businessQualificationsPrevious client or account management experience preferred, but not requiredArticulate and well accustomed to a client-facing roleHighly motivated self-starter with the ability to work with a team or independently to accomplish goalsStrong organization and time management skills, critical thinking, and exceptional communication skills, both over the phone and by emailKnowledge of Microsoft Office productsBachelor's degree with a commitment to continuous learningBenefitsComprehensive Health Insurance with Employer Paid Premium and HSA contributionsDental, Vision, Accident and Critical Illness InsuranceCompany Paid Life Insurance, Employee Assistance Program, Telemedicine/Health Care Program and Long-Term Disability401(k) MatchingCompetitive SalariesFlex TimeAnnual Bonus ProgramPaid Education and training with bonuses for industry certificationsPaid time off to volunteer in the communityHigher education scholarships for members and their childrenCommission reimbursement for employee's personal insurance through BKCWGenerous Paid Time Off program13 additional Paid Holidays per yearCompany Social and Community Service EventsFamily First Organization