Director of Operations - FQHC

Director of Operations FQHCLead and Scale Mission-Driven Care at EPIC Care Centers INCAt EPIC Care Centers Inc, we are committed to expanding access to high-quality, patient-centered care for underserved and vulnerable populations. As we grow our Federally Qualified Health Center (FQHC) footprint, we are seeking a strategic and hands-on Director of Operations to lead, optimize, and scale our FQHC operations.This is a high-impact leadership role responsible for ensuring operational excellence, regulatory compliance, and sustainable growth while maintaining a strong focus on quality, access, and community impact.What You'll DoOperational Leadership & StrategyLead day-to-day operations across FQHC clinic sites, ensuring efficient workflows and high-quality patient care.Develop and execute operational strategies aligned with organizational goals and HRSA/FQHC requirements.Support clinic expansion, new site launches, and service line growth.FQHC Compliance & Regulatory OversightEnsure full compliance with HRSA Health Center Program requirements, including:Scope of ProjectSliding Fee Discount Program (SFDP)UDS reporting and performance measuresMaintain readiness for HRSA Operational Site Visits (OSVs) and audits.Oversee policies and procedures to ensure adherence to federal, state, and local regulations.Financial Performance & OptimizationPartner with finance to manage budgets, cost controls, and revenue cycle performance.Monitor key financial drivers including visit volume, payer mix, and reimbursement optimization.Support 340B program oversight in collaboration with pharmacy and compliance teams.Quality, Access & Patient ExperienceDrive improvements in clinical quality measures, patient outcomes, and satisfaction.Ensure access standards are met, including timely appointments and reduced barriers to care.Support implementation of value-based care initiatives and population health strategies.Team Leadership & DevelopmentLead and develop clinic leadership (Practice Managers, Site Leads, etc.).Build a high-performing, mission-driven culture focused on accountability and continuous improvement.Partner with HR on recruitment, retention, and staff development.Cross-Functional CollaborationWork closely with clinical leadership, compliance, finance, IT, and population health teams.Ensure alignment between operations, patient care delivery, and organizational strategy.Data, Reporting & Performance ManagementTrack and analyze KPIs including UDS measures, productivity, access, and financial performance.Utilize data to drive operational improvements and strategic decisions.Prepare reports for executive leadership and board-level visibility as needed.What You BringRequired QualificationsBachelor's degree in Healthcare Administration, Business, or related field (Master's preferred).510+ years of healthcare operations experience, with at least 3 years in a leadership role.Direct experience working in an FQHC or community health center environment.Strong knowledge of HRSA regulations, UDS reporting, and compliance requirements.Skills & CompetenciesStrategic thinker with strong execution capabilitiesDeep understanding of FQHC financial drivers and reimbursement modelsStrong leadership, communication, and organizational skillsData-driven mindset with experience using metrics to improve performanceAbility to thrive in a fast-paced, growth-oriented environmentPreferred QualificationsExperience with 340B programsExperience managing multi-site operations and cross-functional teams.Why Join EPIC Care Centers INCMission-Driven Impact Expand access to care for underserved communitiesLeadership Opportunity Play a key role in building and scaling FQHC operationsCollaborative Culture Work with a team dedicated to innovation and patient careGrowth Environment Be part of a rapidly expanding organizationReady to Lead with Purpose?If you're a results-driven healthcare leader with a passion for community health and operational excellence, we want to hear from you.Apply today and help shape the future of FQHC care at EPIC Care Centers Inc