Technical Support Representative

*Mainly local travel in Greater Cincinnati area on a daily basis. Overnight stays may be required on short notice in other parts of the Service area* - Knowledge and expertise on HP-Indigo digital presses technology preferred- Minimum Vocational/Diploma / Associate Degree (technical field with 3+ years field service experience)- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures- Provide mechanical and electrical support on-site- Electro Mechanical troubleshooting,- Customer facing communication, Internal communication- Deliver services to large enterprise, complex or corporate accounts- Use proactive monitoring procedures/tools to identify problem prevention opportunities - Experience with support of full range of HP commercial and industrial large mass volume digital printers products Knowledge/Skills:- Strong mechanical technical and communication kills and ability to improvise- Strong Customer relationship skills & ability to manage complex Customer problems.- Good teamwork with peers and HP personnel- Demonstrate consistent, acceptable performance- Schedule and participate in on-site account support meetings both internal and external - extensive travel for training (6+ weeks in 1st year) Job Type: Full-time Pay: $20.83 - $24.30 per hour Expected hours: 40 per week Compensation Package: * Hourly pay Schedule: * 8 hour shift * Monday to Friday Ability to Relocate: * Kalamazoo, MI 49048: Relocate before starting work (Required) Work Location: In person