Customer Sat Rep

The position is responsible for fielding incoming customer service calls and emails; as well as make out-going calls as needed. Incumbent must have the ability to build relationships with customers for retention and growth. Incumbent will also up sell to customers to educate customers about products we offer and to increase sales.Essential Job Functions (*=non-essential tasks):Receive and make customer callsCommunicate friendly and professionally with customers via phone and email.Develop good working relationships with the parishes and diocesesDevelop a good working relationship with other departments and members of the management teamAbility to take and write up detailed ordersUse Microsoft CRM to enter all calls, schedule follow up calls, create tasks for order changes, create cases and opportunititesMeet defined metrics to maintain a high level of customer serviceProcess/Research all order requestsResolve customer problems or issues in a timely manner and make follow up calls as neededUp sell products and services to current customers and assign referral to sales when necessaryFollow up on all customer leads for current customers and give leads for new accounts to SalesMust be able to maintain confidentiality to pricing informationMake customer care calls for retention and yearly goalsOther duties as assignedRequirements:ExperienceMinimum of 2 years of experience in customer service is preferredOne to two years using CRM software preferredExperience in a call center environmentEducationHigh School Degree or equivalent is requiredAssociates Degree in a computer related or Organizational field preferredSkills and abilities:Excellent verbal and written communicationOrganizedDetail orientedSelf-starterFriendlyTeam PlayerProficient with Microsoft Word, Excel, and CRMAccurate typing skillsWorking EnvironmentIncumbent will work in an office environmentIncumbent will spend the vast majority of their time sitting and working on the computer and telephoneHours:Monday – Friday 8:00 am – 5:00 pm estSupervisory Responsibilities:none(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)