PROGRAM DIRECTOR

*POSITION TITLE:* Program Director *PROGRAMS:* Residential & Outpatient Programs *REPORTS TO*: Director of Operations *FLSA STATUS*: Exempt *EMPLOYMENT TYPE:* Full-Time *POSITION SUMMARY* The Program Director is responsible for the leadership, administration, and full operational oversight of assigned Residential and Outpatient Programs. Responsibilities include: * Staff supervision, training, evaluation, and corrective action * Program operations, compliance, record keeping, and quality control * DHCS licensing compliance, MediCal/MediCare billing integrity, and contract adherence * Financial oversight, budgeting, and facility management * Professionalism, ethical leadership, and strict maintenance of boundaries * Outreach, partnership development, and community engagement * Recruitment and supervision of interns and educational partners The Program Director ensures the delivery of high quality, compliant services while maintaining the highest standards of ethics, leadership, professionalism, and accountability. *ESSENTIAL DUTIES & RESPONSIBILITIES* * Provides full administrative oversight for all Residential and Outpatient programs. * Ensure compliance with DHCS regulations, MediCal requirements, contractual expectations, and Immanuel House policies. * Implements, updates, and enforces program policies, procedures, and operational frameworks. * Ensure continuous improvement, program growth, and high standards of participant care. * Maintains professional boundaries and models ethical conduct. *Staff Supervision, Accountability & Training* * Selects, trains, supervises, evaluates, and disciplines program staff. * Conducts regular staff meetings, case conferences, and training sessions. * Ensures staff adhere to IH policies, DHCS requirements, documentation timelines, and professional expectations. * Holds staff accountable for performance, attendance, documentation, and behavior. * Promotes a positive work culture free of gossip, favoritism, boundary violations, or unprofessional conduct. * Provides corrective action promptly when performance concerns arise. *Program Methodology & Service Implementation* * Ensures programming follows approved program design, curriculum, treatment models, and therapeutic modalities. * Collaborates with the Clinical Director to ensure evidence-based practices and licensing requirements are met. * Ensures individual, group, and program activities align with SUD standards and participant needs. *Compliance, Licensing & Quality Assurance* * Ensures all administrative, operational, and fiscal components meet DHCS licensing, documentation, safety, and facility standards. * Maintains audit-readiness at all times. * Develops, implements, and monitors quality assurance processes. * Ensures compliance with HIPAA, participant rights, and security standards. * Responds to DHCS inquiries, audits, and inspection requests. *Financial Oversight* * Ensures adherence to approved program budgets. * Reviews monthly operating statements for financial integrity. * Maintains accurate financial documentation, including petty cash reconciliation and expenditures. * Reviews funding sources and billing opportunities to maximize allowable MediCal billing. * Reports financial concerns promptly to the Deputy Director. *Facility Operations* * Oversees the day-to-day operations of program facilities. * Ensures safety, cleanliness, maintenance, and compliance with DHCS environmental standards. * Oversees logistics including food services, inventory, supplies, and equipment. *Internship Development & Educational Partnerships* * Identifies, recruits, and secures interns from educational and certification programs. * Coordinates onboarding, training, scheduling, and supervision of interns. * Ensures interns meet DHCS and IH requirements. * Develops partnerships with schools, training programs, and AOD certification boards. *Community Resources & Outreach* * Builds and maintains community partnerships and referral networks. * Conducts outreach to agencies, providers, and community partners to support program visibility and participant support. * Develops a comprehensive directory of community resources including housing, employment, education, behavioral health, and social services. * Represents IH in community meetings, collaborative groups, and outreach events. *Communication & Organizational Coordination* * Communicates clearly, respectfully, and professionally with staff and leadership. * Serves as liaison to DHCS, community partners, contractors, and oversight bodies. * Collaborates regularly with the Director of Operations, Clinical Director, and * QA/Compliance Officer. * Maintains neutrality, professionalism, and ethical communication at all times. *Emergency Response, Safety & Security* * Ensures staff are trained in emergency procedures. * Responds promptly to critical incidents or safety concerns. * Maintains standards required for facility access and participant protection. *OTHER DUTIES & RESPONSIBILITIES* * Chairs staff meetings as required. * Attends required training, meetings, in-services, and professional development activities. * Participates in self-evaluation and performance improvement initiatives. * Performs other duties as assigned. *EDUCATION, WORK EXPERIENCE, JOB-RELATED KNOWLEDGE, SKILLS & ABILITIES* *Education* * Bachelor's degree in social sciences or related field preferred; experience may substitute year for year * Minimum 2 years of experience with criminal justice, SUD, or co-occurring populations * Minimum 2 years supervisory experience leading teams of 10+ * If providing direct SUD counseling: must hold DHCS recognized AOD/RADT Certification * Experience in group counseling, individual counseling, and case management required *Knowledge Of* * Substance use disorder treatment philosophies and evidence-based models * Therapeutic Community (TC), Cognitive Behavioral Therapy (CBT), Motivational * Interviewing (MI) * Case management and behavior management techniques * DHCS licensing, Medi-Cal documentation standards, CDCR/Parole requirements * Facility operations and program compliance rules *Skills* * Strong leadership, communication, and crisis intervention skills * Ability to train, mentor, evaluate, and hold staff accountable * Strong professional boundaries and emotional maturity * Excellent writing, documentation, and organizational skills * Effective interpersonal, de-escalation, and conflict resolution abilities * Resourceful, self-directed, and able to function with minimal supervision *Ability To* * Plan, manage, prioritize, and evaluate program operations * Maintain high performance standards and ensure staff compliance *Create clear, concise, accurate documentation* * Respond appropriately to emergencies and crises * Maintain therapeutic rather than social relationships * Work collaboratively with DHCS, CDCR, Parole, contractors, and community partners * Sustain positive morale, teamwork, and professional culture *Licenses, Certificates & Clearances* 1. DOJ/FBI Live Scan Clearance 2. Negative TB Test 3. Negative Drug Screen 4. Valid California Driver’s License & Auto Insurance 5. CPR/First Aid Certification *ADDITIONAL REQUIREMENTS* *Driving & Mobility* * Drives for program related duties including outreach, meetings, interfacility needs, and supply trips. * Must maintain a valid California driver’s license, auto insurance, and safe driving record. *Open Availability* * Must maintain open and flexible availability, including evenings, weekends, holidays, emergencies, and on call responsibilities. * Must be reachable after hours and able to report to the facility when required. * Ability to adjust schedule to ensure continuous program coverage and operational stability. *PHYSICAL REQUIREMENTS* The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the Director of Operations role. *Reasonable accommodations may be made* to enable individuals with disabilities to perform these essential functions. * *Prolonged periods of sitting or standing* at a workstation, computer, or in meetings. * *Ability to use hands and fingers* to operate a computer keyboard, mouse, and other office equipment. * *Visual acuity* to read and prepare written and electronic documents. * *Ability to lift, carry, or move up to 20 pounds* occasionally, such as files, office supplies, or equipment. * *Frequent communication* with staff, partners, funders, and stakeholders; must be able to exchange accurate information in person, by phone, and electronically. * *Occasional travel* for meetings, trainings, conferences, or site visits, as required by organizational operations. * *Ability to navigate a standard office environment,* including walking, bending, reaching, and accessing materials as needed. * *Tolerance for moderate noise levels* typical of an office setting. Job Type: Contract Pay: $70,304.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance People with a criminal record are encouraged to apply Work Location: In person