Application Support Engineer

*Responsibilities* * Deliver quality second level technical solutions to our user problems, troubleshooting their issues, providing technical guidance, and performing implementation reviews * Act as a single point of contact and ensures that all application support requests are recorded in a timely, courteous, and accurate manner. * Advocate new product features and ensure the resolution of technical challenges * Follow-up on tickets resolved by internal IT teams to ensure communication to the customer with high degree of satisfaction based on results and level of service. * Liaison for Level III Information Technology development support. * Executes monitors and completes assigned tasks on multiple computer systems and platforms. * Documents and maintains shift documentation in ticket management system. * Work closely with the US/Offshore counterparts and Leads in ensuring timely resolution of issues. * Works with high integrity, follows procedures and policies with the handling of sensitive data *Requirements* · Minimum of 2 years' experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability · Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows · At least 1 year experience in Application support working in a globally distributed team is preferred · Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred Handling EDI or Supply Chain or delivery systems is a plus. · Good verbal and written communication skills is preferred · BS degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability -- Job Type: Contract Schedule: * 8 hour shift Ability to commute/relocate: * Fremont, CA 94536: Reliably commute or planning to relocate before starting work (Required) Experience: * Customer service: 1 year (Preferred) Work Location: In person