Service Desk Analyst III (5+ years exp.)- Fairfax County

"We will succeed by providing the best service , driven by the most effective operation andsmartest technology."Jobs (Current Openings)Service Desk Analyst III (5+ years exp.)- Fairfax CountyExperience :- 5+ YearsVacancy :- 1Location :- Fairfax County USASalary :- NegotiableJob Type :- OnsiteJob Description:Minimum/General Experience: Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration. Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills. Minimum five years' experience in the field.Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem-solving support to resolve complex issues in Microsoft windows-based desktop environment. Strong communication and problem-solving skills required. Performs full lifecycle of Incident management activities in context of a professional service desk.Minimum Education: College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.Send Us your Resume(And We Will Get Back To You.)J-18808-Ljbffr