Delivery Dispatcher
Join Our Team - Find Your Future!Pay- $19- $28 an hour - Depending on ExperiencePosition Summary:Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Bourne's Energy Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.Essential Functions:Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer:If a delivery cannot be made or completedTo resolve after hours service requestsActs as the primary communication link with all drivers. Monitors all driver's progress in completing routes and ensures that drivers stay on trace/route.Assigns same-day deliveries to the appropriate driver.Communicates with Routing Specialist the following:Exceptions about truck and driver availability for next day or weekCoordination of repairs, maintenance, and inspection of vehiclesDriver manifestsCustomer run-outs so that adjustments can be made to accountReturning tickets per route for prior day's deliveriesReviews with Delivery Manager the following:Driver manifestAll exceptions (off trace, overtime, misdelivery, accidents, spills, etc.)Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection.Reviews and seeks to improve key metrics (throughput, delivery defects, safety)Participates in annual market performance goals.Competitive Compensation and Industry Leading Benefits- Paid weekly!Health Insurance - Premiums as low as $6 for full time employees!Dental insurance and Vision InsuranceCompany Provided Life insurance, Short-term and Long-Term Disability401(k) plan with company matchPaid time off and paid holidaysTuition assistance for employees and scholarships available for employees' childrenDiscounts on our products and servicesOpportunities for growth throughout our footprintOther Attributes Required:Strong communication and interpersonal skillsPlanning and scheduling skillsAbility to work in a team environmentAnalytical skillsTechnology/computer skillsAbility to hold others accountableA commitment to exceptional customer relationsEducation:A high school diploma or equivalent is required.Experience:Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephoneDecisions Made:Decisions are made relating to dispatching petroleum products and customer relations. This position provides input into driver performance as it relates to completion of routes and staying on routes. Complex decisions are made in consultation with the Delivery Manager. Contacts: On a daily basis the Liquid Product Dispatcher is in contact with customers, drivers, and other office staff. This position works closely with the Delivery Manager and Routing Specialist.Equal Opportunity Employer