Eclipse Client Success Manager

Eclipse Client Success ManagerLocations: Boston, MA / NYC, NY / Chicago, IL | Hybrid SS&C is leading the way. We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Your primary focus will be account management, with an emphasis on client retention for existing Eclipse clients and support of the existing Customer Success team. As part of a cross-functional team (Eclipse Client Service), you will gain exposure to various aspects of client interactions, including project work and day-to-day customer support. This role serves as an escalation point for clients throughout their product lifecycle. Responsibilities include conducting check-in calls, managing account changes, and collaborating with the Eclipse Client Service team to ensure a positive platform experience. You will act as the voice of the client, advocating for their needs internally. You will receive training and are expected to develop strong, hands-on product expertise. This position operates within a constantly evolving and complex ecosystem, offering significant opportunities to learn, grow, and deliver meaningful value to clients. What You Will Bring: Bachelor's degree in Finance, Economics, Business, Accounting, or a related field 02 years of experience in financial services, client services, account management, or operations (internships included) Basic understanding of capital markets, hedge funds, and trade lifecycle processes (order entry, execution, allocation, settlement) Familiarity with Order Management Systems (OMS), trading platforms, or financial technology systems preferred Strong analytical and problem-solving skills with high attention to detail Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams Ability to manage multiple client requests and prioritize effectively in a fast-paced environment Proficiency in Microsoft Excel and other Microsoft Office applications Strong organizational skills and commitment to delivering high-quality client service Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: www.ssctech.com/careers.