ADMINISTRATIVE ASSISTANT - Full-Time

OBJECTIVE:The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy, PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:Greet clients, check them in, and help them get comfortable upon arrival to the officeAnswer and return incoming client phone calls, messages, and emailsSchedule client appointmentsVerify client insurance benefitsObtain prior authorizations, as neededMonitor EAP client billingCollect client payments (co-pays, co-insurances, etc.)Submit insurance and third-party payer claims, as neededFollow-up on claims status and billing issues, as neededFollow-up with outstanding billing tasks scheduled to be completed by any third-party billing or collection agenciesEnter payments received by clients or pay sourcesComplete appointment verification calls to clients prior to scheduled appointmentsCoordinate with internal team and external sources regarding client billingEntering data/information into the scheduling/electronic health record systemManage inventory and suppliesPerform clerical tasks including, but not limited to: Copying and faxing documentsScanning/uploading records into EHR systemDrafting forms and documentsOrganizing office supplies, purchase receipts and documentsReceiving and filing mail, as well as sending outgoing mailMail patient billing statementsAssist in the regular auditing and maintenance of client charts and company documentsProvide superior customer services to clients and staff through written and verbal communication in a timely mannerMaintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.)Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by the clinical teamProvide effective communication to all staff and employeesRespond to internal and external emails in a timely fashion, within 24 hours upon receipt of emailOther tasks as assigned by Administrative Manager or CEOREQUIREMENTSMust have completed a minimum of a high school diploma or GEDExperience with office management, preferredEffective communication skillsExcellent problem-solving skillsAbility to interact effectively with all internal and external customersProficient in Microsoft Office Suite or related softwareExcellent organizational skills and attention to detailSkilled at establishing and maintaining positive and effective work relationships with co-workers, clients, members, providers, and other business partnersExcellent analytical, decision-making, and problem-solving skillsAbility to lift 10-15 poundsSome evening and weekend availability required