Sr Program Manager

We are looking for a seasoned and strategicSr Program Manager who brings a strong mix of program delivery, client engagement, and account management expertise. This role goes beyond execution—you will own client relationships, drive account growth, and ensure successful delivery of complex AI, Cloud, and Digital Transformation initiatives.If you thrive in fast-paced environments, excel at managing executive stakeholders, and have a proven ability to scale accounts while delivering high-impact programs, this role will put you at the center of business and technology transformation.Title : Sr Program ManagerLocation : Ridgewood, NJ (Hybrid)Employment Type: Full-timeKey Responsibilities:Own and drive end-to-end program delivery across multiple IT initiatives, ensuring alignment with business goals and client expectations.Act as the primary client partner, building strong relationships with stakeholders, including C-level executives.Manage and grow existing accounts by identifying upsell, cross-sell, and expansion opportunities.Ensure high levels of customer satisfaction, retention, and long-term partnership development.Develop comprehensive program plans including roadmaps, WBS, timelines, budgets, and resource strategies.Lead execution by coordinating cross-functional and global teams (onshore/offshore) to deliver on time and with quality.Drive Agile methodologies (Scrum, Kanban, SAFe) to enable efficient and continuous delivery.Facilitate Agile ceremonies including sprint planning, backlog grooming, stand-ups, and retrospectives.Monitor program health through KPIs, dashboards, and executive reporting, ensuring proactive decision-making.Manage scope, risks, dependencies, and change requests through structured governance frameworks.Maintain a live risk register and proactively mitigate delivery and business risks.Serve as the escalation point for client concerns, delivery challenges, and critical decisions.Lead executive reviews, QBRs (Quarterly Business Reviews), and strategic discussions with clients.Ensure smooth program closure through documentation, knowledge transfer, and lessons learned.Manage multiple programs simultaneously while balancing delivery excellence, account growth, and client satisfaction.Qualifications & Skills:Proven experience in IT Program Management with strong exposure to Client and Account Management.Hands-on experience delivering projects in Cloud, AI, Digital Transformation, or Application Development.Strong track record of managing client relationships and growing accounts.Expertise in program planning, execution, risk management, and governance.Deep understanding of Agile frameworks (Scrum, Kanban, SAFe) in fast-paced environments.Proficiency with tools such as JIRA, Azure DevOps, and project management dashboards.Excellent communication, negotiation, and stakeholder management skills, especially with senior leadership.Experience managing global, distributed teams across multiple time zones.Strong business acumen with the ability to align delivery with client objectives and revenue growth.Ability to manage multiple priorities, high-pressure situations, and complex engagements effectively.Customer-first mindset with a focus on delivery excellence and long-term value creation.CertificationsPMP (Project Management Professional) – PreferredAbout Techolution:Techolution is the world’s leading FEA – Full Enterprise Automation specialist. We are trusted by boards and executive leaders who need AI with real business outcomes. Despite Gen AI, LLMs, and billions in investment, most enterprise AI programs aren't delivering results.Techolution fixes that with BPA 4.0. We take the power of big Tech’s Generic AI and multiply it with our Expert AI stack — resulting in business process automations that follow the same nuances as domain experts do on the job at an unprecedented speed.Our platform has delivered over $900M in AI ROI for our clients in less than a year, all while increasing their AI Adoption by 10x.Our 3 power moves for ROI from AI:1. Value Finder - We Identify high-impact AI and automation opportunities in enterprises and build solutions that deliver measurable value in as little as 30 days.2. 100K Challenge: Work on fast-paced AI initiatives where teams build solutions designed to generate 2× ROI within 100 days.3. GE LEAP: Contribute to enterprise AI transformation through our partnership with Google, helping scale Gemini-driven solutions across organizations.Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.