Shift Supervisor

Company Description Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA to more than 1,900 locations across 25 states. With over 40,000 team members, the company offers clear career paths and long-term growth opportunities, supported by a strong culture of promoting from within. Waffle House is known for being open 24/7 and for its mission to serve great food while caring for both customers and associates. The brand’s loyal customer base has helped it become nationally recognized and respected in the restaurant industry. Applicants can learn more about careers and company culture at www.wafflehouse.com/careers and on LinkedIn.Role Description This full-time, on-site Shift Supervisor role is based in Decatur, GA. The Shift Supervisor oversees daily restaurant operations during assigned shifts, ensuring high standards of food quality, cleanliness, and guest satisfaction. This role leads and supports team members on the floor, assigns tasks, monitors performance, and provides coaching to maintain efficient and friendly service. In addition, this position helps resolve guest concerns in real time, models company values, and supports training and development of new and existing associates.Qualifications Experience in frontline restaurant operations, including guest service, food handling, and maintaining a clean and safe dining environment.Skills in team leadership, shift coordination, and coaching to guide associates and support a positive, collaborative work culture.Basic cash-handling, point-of-sale, and record-keeping abilities to support accurate transactions and shift reports.Strong communication, problem-solving, and conflict-resolution skills for interacting with guests and team members.Ability to stand for extended periods, lift moderate weights, and work a flexible schedule, including nights, weekends, and holidays.Previous supervisory or lead experience in food service or hospitality is preferred but not required.High school diploma or equivalent is preferred; a willingness to learn, follow procedures, and grow with the company is essential.