Customer Support Specialist -Power Tools

Customer Support Specialist - Power ToolsCompany Location Reno, NV 100% On-site, Full Time Pay $19.00/hr.Job Summary of the Customer Support Specialist PositionIntegr8staff seeks a motivated and dependable Customer Support Specialist to handle inquiries via phone and electronically related to their product line. This role will involve assisting new and existing customers by explaining features, clarifying operating instructions, locate dealers, process orders, providing troubleshooting tips, helping diagnose technical issues and assist with repair requests of power tools.Responsibilities of the Customer Support Specialist PositionAnswer incoming phone calls from customers related to power toolsRespond timely to customer email enquiriesExplain usage and warranty information to customersDistribute orders to appropriate departmentsFollow up on voicemail messagesProcess warranty claimsComplete various reports using MS ExcelAbility to think creatively to solve complex problems.Able to collaborate with departments outside of customer service to help resolve issues.Stay up to date and knowledgeable about new product releasesAdditional tasks as needed.Requirements of the Customer Support Specialist PositionHigh School diploma is required. Minimum 1yr experience in customer service role. MUST HAVE hands-on electric, power tools usage experience. A positive attitude, a friendly personality and a passion with working with people. Must be diplomatic, patient, and a good listener. Ability to multi-task and have strong problem-solving skills. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of people. Bilingual English/Spanish REQUIRED. Strong computer skills in MS Excel, Word, and Outlook. Experience using power tools, professionally or personally is a plus. Prior experience in Tool Repair or Rental Repair is a plus. Experience using multiple computer systems and multiple monitors.Updated resume is required for consideration. Only local candidates will be considered - position does not offer relocation or visa sponsorship.