Account Manager

We are seeking an experienced and highly motivated Account Manager to join our dynamic team. The ideal candidate will have a strong background in snow removal, landscaping services, project management, and customer relations. The Account Manager will be responsible for managing customer accounts that are transitioned from Business Development.  They will oversee the snow removal process, landscaping maintenance/enhancement projects, ensure high-quality service delivery, and foster long-term relationships with customers.DUTIES & RESPONSIBILITIES:Work with Business Development to transition and onboard new customers to your areaServe as the primary point of contact for existing and newly assigned customer accountsResponsible for all assigned snow and/or landscape customer renewals, which are to be managed through the renewal process within the Company’s CRM (Salesforce)Identify solutions to expand services with landscape and snow removal customersIdentify property enhancement projects based on customer’s property needs/prioritiesPartner with General Manager/Enhancement Manager on enhancement job costing to ensure alignment and ability to achieve job productivity levels and margin goals (as needed)Prepare and present detailed enhancement proposals to assigned customers to ensure enhancement sales goals are met on a quarterly basisRecord all enhancement proposals within the company’s CRM (Salesforce) daily to ensure an active and up-to-date enhancement pipelineProvide weekly reporting on CRM pipeline versus enhancement sales goals to illustrate progress and current enhancement project execution/success levelsPrioritize all enhancement projects for each customer’s property to focus on the greatest need for the highest impactCoordinate and manage customer approved landscaping enhancement projects from initiation to completion, ensuring timelines, budgets, and customer specifications are metWork with Production Manager to schedule crews and allocate resources efficientlyConduct regular site visits to monitor the progress and quality of ongoing projects and weekly maintenanceMonitor project budgets and track expenses to ensure profitabilityApprove invoices and ensure timely billing for services renderedClearly communicate with senior management on account status, project progress, and financial performanceAssist customers with their year-round budget planning (as needed)Teamwork & Customers:Work closely with internal teams; maintenance crews, enhancement crews and irrigation department to ensure that customer needs are metEnsure all services related to landscape and snow removal meet or exceed industry standards and customers’ expectationsConduct regular quality control checks and resolve any issues promptlyAddress and resolve customer concerns or issues related to landscape and snow removal operations in a timely and professional mannerBuild and maintain strong, long-term customer relationships through regular communication and personalized service, ensuring continued customer retentionPlan, coordinate, and execute customer entertainment events/activities to help facilitate enhancement sales goals and meet annual company sales/profitability objectivesInternal Knowledge:Utilize all CRM toolsLearn, understand and adhere to the existing enhancement sales processLearn all facets of the aggregate business to ensure an understanding of all roles and functions within the companySell enhancement work that is both executable and profitableEnsure adherence to safety standards and environmental regulationsAdherence to Company administrative policies, procedures and business ethic codesAll other duties as assignedQUALIFICATIONS:High school diploma or G.E.D. equivalent required. Advanced degree preferredStrong knowledge of landscaping services, including design, maintenance, irrigation, and horticultureProven track record of managing customer accounts and successful project deliveryExcellent communication, time management, and organizational skillsSuperior interpersonal skills with the ability to build rapport with customers and teamsProficient in project management and budgetingAbility to multi-task and work with pressures of deadlinesStrong problem-solving skills and attention to detailFamiliarity with landscaping software (e.g., Aspire, Salesforce, Netsuite or similar tools)Proficient in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)Ability to work with General Manager, Operations Team, and Senior LeadershipGoal oriented, strong collaborative mindsetStrong value system (i.e. integrity, honesty)Bilingual in Spanish a plusValid Driver’s License requiredAbility to perform site visits, walk on uneven terrain and inspect landscaping projectsAbility to lift and carry up to 50 poundsBENEFITS:Competitive salary based on experienceMedical and dental insurance benefitsCompany-sponsored Group Term Life & Short-Term Disability insurance401k retirement plan with company matchPaid vacation and holidaysGroundmasters Landscape Services LLC is an equal opportunity employer that takes pride in creating a diverse and inclusive workplace. The company complies with all applicable federal, state, and local fair employment practices law. Winter Services strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of age, race, religion, color, creed, disability, familial status, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender, gender expression, gender identity, genetic information, marital status, national origin, ancestry, veteran or military status, or any other characteristic protected by federal, state, or local law.