Technical Program Manager

Harvey Nash USA has been engaged to find a talented Technical Program Manager to support enterprise payment platforms and business process transformation initiatives for a global technology leader. This role is ideal for professionals with strong technical program management, business systems, and process optimization experience who enjoy working with cross-functional teams, driving large-scale initiatives, and delivering customer-focused solutions.Job title: Technical Program Product Manager III Location: Seattle, WA (Hybrid) Duration: 12 Months Contract (possible extension or conversion to full time)Day-to-Day ResponsibilitiesLead technical programs supporting consumer-facing payment products and enterprise business applications.Gather, analyze, and document business and technical requirements from cross-functional stakeholders.Drive business process optimization and design scalable technical solutions.Coordinate project planning, execution, and delivery while managing risks, dependencies, and timelines.Partner with engineering, operations, product, and business teams to ensure successful program execution.Monitor project milestones, provide status updates, and communicate progress to leadership.Conduct root cause analysis and recommend process improvements using data-driven insights.Support Agile/Scrum ceremonies and collaborate with development teams throughout the software development lifecycle.Act as the primary liaison between business stakeholders and technical teams to ensure successful product delivery.Must-Have Skills5+ years of experience in Technical Program Management, Business Analysis, or Business Systems.Experience in business process optimization, workflow design, and process improvement.Experience supporting Professional Services, Professional Services Automation (PSA), or enterprise business applications.Top 3 Must-Have SkillsRequirements GatheringBusiness Process Optimization & Process DesignProfessional Services / Professional Services Automation (PSA) ExperienceNice-to-Have SkillsSalesforce experience (preferred).Certinia (FinancialForce PSA) experience (preferred).Experience with CRM or Professional Services Automation platforms.Knowledge of payment systems or financial technology.Familiarity with Linux, Java, and HTML.Soft SkillsExcellent communication and presentation skills.Strong stakeholder management and relationship-building abilities.Highly organized with exceptional attention to detail.Ability to balance competing priorities and manage multiple initiatives simultaneously.Critical thinker with a proactive, data-driven approach to problem-solving.Comfortable working with both technical and non-technical teams.EducationBachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related discipline.Master's degree is a plus.About us:Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.