VCB | Customer Experience Representative

he primary point of contact for our customers, providing product/service information and problem resolution while meeting our standards of excellence in service. Responsibilities: Effectively handles a high volume of inbound calls, chat and email/ZenDesk inquiries during scheduled shifts, as assigned Accurately processes quotes, orders and returns Follows through with customer inquiries, ensuring a high level of customer satisfaction Resolves routine customer issues independently, escalating queries and concerns to managers, as appropriate Actively participates in training involving our products, systems and design Exhibits professionalism with customers, team members and all levels of leadership Requirements: 1-3 years’ previous experience in customer service High school diploma and Associate degree required Strong aptitude for and proficiency navigating CRM and Order Management systems Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus Exceptional organizational and time management skills, with a strong attention to detail Ability to prioritize and handle multiple tasks and changing priorities Must demonstrate maturity in judgement, commitment, dependability, punctuality and adherence to agreed-upon schedule as determined by manager Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation Demonstrate exceptional communication across all contact channels, including email, chat and phone Available to work a flexible schedule including weekends, early mornings, late evenings. Apply Now