Customer Success - Club/Select

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEARFor over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.WORK TYPE: Full Time HybridMonday-Thursday onsite and Friday is work from homeLOCATION: 2213 NW 178th Street, Edmond, OK 73012TRAVEL REQUIREMENT: Travel is approximately 10-25%. Some out-of-the-area and overnight travel may be expected.HOW YOU WILL MAKE AN IMPACT:The Specialist, Club Onboarding & Customer Success (NXTPRO Circuit) is responsible for supporting the onboarding, early-stage success of clubs joining the BSN SPORTS circuit in partnership with NXTPRO. This role focuses on guiding clubs through the onboarding process, ensuring all requirements are completed, and coordinating with NXTPRO to deliver a consistent and accountable experience for all circuit participants. This role will also work with NXTPRO customers and focus on customer success after the season to ensure all processes are working and clubs are satisfied with the experience.What You Will DoSupport the onboarding process for clubs joining the NXTPRO circuit, ensuring a smooth and organized experience from sign-up through activation.Act as a primary point of contact for clubs during onboarding, helping them understand requirements, timelines, and next steps.Guide clubs through account setup, uniform ordering processes, and program activation milestones.Coordinate closely with NXTPRO to ensure alignment on club participation, coverage expectations, and accountability standards across the circuit through reporting and continuous updates.Track onboarding progress for all assigned clubs and proactively follow up to ensure deadlines and requirements are met.Assist in communicating program benefits, pricing structures, and participation expectations to clubs in a clear and consistent manner.Support the uniform mockup and ordering process, including gathering necessary assets (logos, branding) and ensuring accuracy and timeliness.Collaborate with internal teams (sales, operations, customer service) to resolve onboarding issues and maintain a positive customer experience.Help maintain accurate records of onboarding status, club participation, and NXTPRO-related requirements.Transition clubs to the appropriate BSN SPORTS representatives after onboarding is complete, ensuring continuity in the customer experience.Provide feedback on onboarding challenges and opportunities to improve processes and the overall club experience.Ensures ownership and accountability by confidently reinforcing expectations, following up on outstanding items, and addressing gaps with clear, direct, and professional communication.QUALIFICATIONS:Knowledge/Skills/AbilitiesBasic understanding or interest in club/select sports environments.Strong organizational skills with the ability to manage multiple clubs and timelines simultaneously.Clear and professional communication skills, both written and verbal.Detail-oriented with a focus on accuracy and follow-through.Ability to build positive relationships with customers and external partners like NXTPRO.Comfortable working in a fast-paced, team-oriented environment.Problem-solving mindset with the ability to escalate issues when needed.Education/ExperienceHigh school diploma or GED required; Associate degree preferred.1–3 years of experience in customer service, sales support, account coordination, or related field preferred.Experience in sports, team sales, or club environments is a plus but not required.Physical RequirementsThe physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job operates in a hybrid environment between a professional office, community, and event environments. Prolonged periods of sitting, standing, bending, lifting, and driving will all occur on a regular basis. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.JOIN THE BEST TEAM IN SPORT & SPIRITAt Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.OUR VALUESService - We lead with heart. We champion community.Passion - We love what we do. It fuels our purpose.Integrity - We do what we promise. We own our actions and decisions.Respect - We earn it by giving it. Because everyone deserves it.Innovation - We never stop striving to be better. For ourselves and our community.Transparency - We are committed to openness and honesty in everything we do.Our BenefitsWe are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:Comprehensive Health Care BenefitsHSA Employer Contribution/ FSA OpportunitiesWellbeing Program401(k) plan with company matchingCompany paid Life, AD&D, and Short-Term DisabilityGenerous My Time Off & Paid HolidaysVarsity Brands Ownership ProgramEmployee Resource GroupsSt. Jude Partnership & Volunteer OpportunitiesEmployee Perks including discounts on personal apparel and equipment!Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.