CMDB Implementation Specialist

Overview In this role you will apply enterprise-scale CMDB expertise to drive planning, modeling, governance, and quality for business-driven CMDB initiatives. You will collaborate with Application Owners, IT Operations, and Security to translate requirements into a robust CMDB design and integration. The position emphasizes data governance, discovery integration, and measurable outcomes within a large, federated environment. This is a hands-on opportunity to shape CMDB strategy and adoption. Compensation / Benefitsmedical insurancedental insurancevision insuranceemployer contribution401k with company matchpaid time off ResponsibilitiesElicit stakeholder needs to define required CIs, attributes, and relationshipsDesign CMDB classes and relationships with architects and admins; standardize data for consistencyMap and integrate CMDB with Incident, Change, Problem, and Asset processes; define governance policiesSpecify integration with discovery tools, ticketing, and monitoring for automated data flowsDefine data quality rules, metrics, and remediation; plan UAT and test casesDefine dashboards and KPIs to monitor CMDB-enabled operational outcomesDevelop training materials and provide user training; offer ongoing CMDB supportLead workshops and cross-team alignment to translate business needs into CMDB outcomes Key requirementsBachelor's Degree or equivalentMinimum 10 years IT experienceMinimum 5 years ITSM/CMDB experience including planning, modeling, governance, and data quality frameworksProficiency with ServiceNow CMDB, automated discovery, and CSDMUS Citizenship; ability to obtain CBP BIStrong analytical, communication, documentation, and facilitation skillsExperience in regulated or federated environmentscommunicationfacilitationstakeholder managementServiceNow CMDBCI modelingdata governance