Help Desk Technician

DataStaff, Inc. is seeking a Help Desk Technician for a long-term contract opportunity with one of our direct clients in Richmond, VA*This position is 100% onsiteResponsibilities:Providing computer information systems support via the phone, email or at a customer workstation. Triage of incoming new calls and monitoring of existing calls for completion.Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. Ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. Assist in the authoring of new troubleshooting procedures, guidelines and diagrams. Respond to and direct help desk tickets to other technicians for resolution. Uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine. Perform installation and troubleshooting of PC’s, printers, iPhones and software.Daily inspections of server room and data closetsManage backup tape rotation and cases for offsite pickupPerform network jack activation for correct VLANBasic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue ticketsSkills and Knowledge: Basic understanding of Active Directory in a multiple Domain network environment. Fundamental understanding of Personal Computer and Information Systems operations. Possess excellent interpersonal skills for communicating as their primary job will be customer facing. Perform in a team environmentRequired Skills:2 Years - Respond to and direct help desk tickets to other technicians for resolution2 Years - Installation and troubleshooting of PCs, printers, iPhones and software1 Years - Daily inspections of server room and data closets1 Year - Manage backup tape rotation and cases for offsite pickup1 Year - Some Previous experiencing supporting Active Directory, DNS, DHCP, group policy and VPN2 Years - Perform network jack activation for correct VLAN1 Years - Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.1 Years - Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets1 Year - Experience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other toolsDesired Skills: Strong presence, professional image, and ability to deal confidently with technical mattersExcellent verbal and written communications skillsHighly motivated, self-sufficient and able to work well independentlyThis opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.