Sr. Product Manager – AI & Intelligent Ordering Platforms

About TillsterHeadquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.The Role: Product Leader for AI-Driven ExperiencesWe are seeking a Sr. Product Manager to lead the evolution of our platform into an AI-enabled, intelligent ordering ecosystem. This role will drive the integration of machine learning, large language models, and Agentic AI systems into our core products—unlocking new levels of personalization, automation, and operational efficiency.You will operate at the intersection of product strategy, data, and engineering, owning high-impact initiatives that directly influence customer experience and business outcomes across global restaurant brands.What You’ll DoProduct Strategy & ExecutionDefine and execute product strategy for AI-powered ordering, engagement, and operational toolsOwn the product lifecycle from discovery through delivery, launch, and continuous optimization- Hands OnPartner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high-impact solutionsTranslate complex business problems into clear product requirements, roadmaps, and measurable outcomesAI / Agentic AI Product DevelopmentIdentify and deliver AI-driven product opportunities, including:Personalization and recommendation enginesPredictive ordering and dynamic upsellIntelligent customer engagement (chat, voice, and digital assistants)Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)Leverage LLMs (Large Language Models) to enhance customer interactions and internal toolsPartner with Data/AI teams to define model requirements, evaluation frameworks, and performance metricsDrive adoption of automation and orchestration to reduce manual processes and improve operational efficiencyCustomer & Business ImpactDeliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retentionDefine and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)Act as the voice of the customer while balancing technical feasibility and business prioritiesCross-Functional LeadershipLead prioritization across stakeholders and align teams on roadmap and executionCommunicate product vision, progress, and outcomes to executive leadershipFoster a culture of innovation, experimentation, and continuous improvementAbout YouCore Product Experience5+ years of experience as a Product Manager/Product Owner in a fast-paced SaaS or technology environmentProven track record of delivering end-to-end products from concept to launchStrong experience with eCommerce, transactional systems, or high-scale consumer platforms, Restaurant PlatformsDeep understanding of Agile/Scrum methodologies and product development best practicesAI & Technical AcumenExperience building or working with AI/ML-powered products (recommendation systems, NLP, predictive analytics, etc.)Familiarity with Agentic AI concepts and autonomous workflow designUnderstanding of LLMs (e.g., OpenAI, Anthropic) and their application in real-world productsAbility to collaborate effectively with Engineering and Data Science teams on technical solutionsStrong grasp of APIs, data flows, system integrations, and cloud-based architecturesProduct MindsetCustomer-obsessed with a focus on delivering high-quality, impactful experiencesStrong analytical and problem-solving skills with a data-driven approach to decision-makingAbility to balance strategy and execution in a dynamic, fast-moving environmentExcellent communication skills with the ability to influence at all levels of the organizationNice to HaveExperience with AI copilots or autonomous agents in production environmentsExposure to voice AI, conversational commerce, or digital assistantsFamiliarity with vector databases, embeddings, or semantic searchBackground in restaurant technology, digital ordering, or POS-integrated platformsWhy Join TillsterBe at the forefront of AI transformation in digital ordering and customer engagementWork on enterprise-scale platforms used by global restaurant brandsDrive innovation in a space where AI directly impacts revenue and customer experienceCollaborate with a high-performing, cross-functional global teamIt’s an opportunity to build intelligent, AI-driven systems that redefine how restaurants engage with millions of customers every day.Thriving at TillsterAs a member of Tillster, you will embody our core values: Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals. Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. Innovate: Embrace creativity and pursue new ideas to drive progress and improvement. Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. Drive Results: Focus on achieving tangible outcomes and delivering high performance. Own It: Take responsibility for your actions and the success of your work. Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.The Interview ProcessRecruiter interview with a Talent Acquisition SpecialistInterview with Hiring ManagerInterview with our Product TeamCase StudyFinal InterviewPay And Benefits (USA)Salary is $135,000 - $165,000 DOEHealth Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.Holidays: The company observes ten (10) paid holidays per calendar year.Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.Making a Difference in the Tillster WayOur business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.Follow Us OnTillster: https://www.tillster.com/Tillster Careers: https://www.tillster.com/careersLinkedIn: https://www.linkedin.com/company/tillster/Tillster is proudly an Equal Opportunity EmployerNo Visa SponsorshipPrincipals only – no Agencies or calls pleaseTillster cares about the safety of all our employees—even those we’ve yet to hireRECRUITMENT FRAUD WARNINGWe want to help you stay safe during your job search. Tillster will never:Request personal/financial information during recruitmentRequire payment or feesAsk for sensitive PII before a formal job offerCollect information via email or phone (only through secure channels)Extend offers without in-person or virtual interviewsRed flags: All official communications come from @tillster.com addresses onlySuspicious activity? Report immediately to Tillster HR, Legal, or Cyber Security teams.Apply for this position