Field Services Engineer

Mount Indie is looking for a Field Service Engineer for troubleshooting, support, installation, testing, and documentation of user interface (UI) for military systems and sensors. This Field Service Engineer develops test cases and runs scenarios to ensure operability and quality of software pre-deployment. The Field Service Engineer is responsible for uncovering defects and working with software and systems engineers to correct the deficiencies. This position requires up to 50% travel, as this person will be responsible for traveling to various locations CONUS and OCONUS to support software installation, test events, or troubleshooting efforts. Ideal candidates will have experience in testing and troubleshooting military networks, systems, and/or sensors. Must be a nimble self-starter who is passionate about enhancing operator capabilities with user-focused communication, network, and software systems. What you'll do:Support test, troubleshooting, and integration with existing military systemsDefine installation plans and procedures to include V&V success criteria and initial user trainingParticipate in the creation and maintenance of comprehensive test documentation, plans, standards, and reportsDevelop installation guides and user manuals, and troubleshooting guidesDevelop and implement training for end-user at install siteAnalyze test data, develop test reports, system diagrams, technology briefs and presentationUtilize advanced troubleshooting skills and root cause analysis to facilitate timely resolution of customer issues, often under high-pressure and escalated situations.Solve and address issues from initial contact through resolution, raising critical support issues from customers to the appropriate internal channelEnsure issues and solutions are relayed to IR&D and production teams to be integrated into future techniques, practices, and proceduresResearch, replicate and report bugs and work with the necessary teams to prioritize issues for resolutionWork closely with the engineering team to share customer insights and enhance our product based on customer experience and needsUtilize support/diagnostic tools, case management systems, use/update knowledge base articles, and communicate effectively through case documentationConduct and support test planning, execution, and post event reportingValidate and verify system functionalities and UI display accuracy and reliabilityAnalyze test data, develop test reports, system diagrams, technology briefs and presentationsProvide on-site and distance operational support for up to 50% travel We are looking for:Methodical, process-driven testing and troubleshooting experienceExperience writing test plans and reportsExperience troubleshooting issues with inexperienced end-users, knowing how to escalate issues, when appropriateExperience with engineering design and development, as well as testing and deployment of complex systemsExcellent customer presence with exceptional verbal and written communicationExperience with engineering development, testing and deployment of complex systemsExperience managing and testing software interfaces and projectsStrong technical troubleshooting skills with the ability to trace technical issues within multiple systemsBachelor's Degree in Information System, Engineering, Scientific or related Technical Field from an accredited college or five years equivalent experienceExperience with U.S. Navy or other armed services warfare programs or systemsCurrent US SECRET Clearance Nice to have:Former Navy Information Systems Technician (IT)Understanding of AEGIS, SPY, and Tactical Data Links (TDLs)Experience in agile, professional software development environments utilizing revision control, test driven development and continuous integrationKnowledge of Navy Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) or other relevant systemsExperience with User Interface designExperience with DoD Security Technical Implementation GuidelinesExperience in agile, professional software development environments utilizing revision control, test driven development and continuous integration