Lead Technician

Company DescriptionSolutionz, Inc. delivers best-in-class audiovisual systems designed to transform business operations through innovation and expertise. With over two decades of experience and a history of strategic acquisitions, we’ve expanded our portfolio and geographic reach, establishing ourselves as a leading provider of end-to-end A/V solutions across North America. As top-tier partners with industry-leading manufacturers such as Polycom, Cisco, Crestron, and more, we serve a wide range of industries, including Fortune 500 companies, healthcare, education, government, and law offices. Recognized as one of the top systems integrators since 2016, we offer integrated maintenance, cloud-based solutions, managed services, bridging services, and grant programs. At Solutionz, we prioritize customer success through comprehensive support, expert consultation, and exceptional service, 24/7, 365 days a year.Role DescriptionThis is a full-time onsite role for a Lead Technician based in Tempe, AZ. The Lead Technician will oversee the installation of audiovisual systems, ensuring high-quality performance and adherence to project timelines. Responsibilities include managing a team of technicians, coordinating on-site activities, troubleshooting technical issues, and training team members to ensure the successful execution of projects. Additionally, the Lead Technician will collaborate with project managers, engineers, and clients to address project-specific requirements and provide superior customer support.QualificationsTechnical Skills: Expertise in AV system installation, configuration, and troubleshooting, including familiarity with AV equipment such as Polycom, Cisco, Crestron, and Extron.Leadership and Team Management: Proven ability to lead and manage technician teams, delegate tasks effectively, and ensure timely project completion.Problem-Solving and Critical Thinking: Strong troubleshooting abilities to address and resolve technical challenges during installations and maintenance.Customer Service and Communication: Excellent communication and interpersonal skills to collaborate with clients and project stakeholders, ensuring customer satisfaction.Certifications and Technical Knowledge: Relevant certifications such as CTS, CTS-I, or manufacturer-specific certifications (highly preferred).Work Ethic and Organization: Strong organizational skills, attention to detail, and the ability to work independently while adhering to project timelines.Experience: A minimum of 5 years of experience in AV installation and team management is preferred.