Bi-Lingual (English & Spanish) Scheduler, Valuations

Scheduler PositionAre you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler. The ideal candidate is a highly motivated individual, driven by competition, yet customer service oriented. A Scheduler's role is unique in that it requires high levels of both production and customer service. If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.This is a Bi-Lingual role: Candidates must be able to speak fluent English & Spanish for consideration.Preference will be given to candidates who are willing and able to work M-F 11:30-8:00 or 12:30-9:00 Eastern.A Day In The LifeIn this role, you willReview and assess appraisal order needsPerform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managersCoordinate scheduling appraisal appointments within ServiceLink's operating system, and engaging real estate appraisers as neededMeet and exceed daily production goals and quality requirementsSupport all operational teamsWho You AreYou possessExceptional customer service skillsA penchant for excellence. You will use your strong attention to detail to maintain our quality standards.The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.Excellent verbal and written communication skills.ResponsibilitiesAssess order requirements, client and vendor needsEnsure company's performance commitment to client(s) is met by monitoring and prioritizing work-in-progressFollow escalation processes as directedConfirm appointment completion via phone and/or email with appraisers and access contactsTroubleshoot through complex engagements and provide feedback to appropriate partiesCommunicate process expectations via phone and email with access contacts and vendorsMonitor team email folderAdhere to all company policies and proceduresMeet minimum production goals and quality requirementsBe proficient in ServiceLink operating systems and internal search enginesPerform all other duties as assignedQualificationsHigh School diploma or equivalent preferredDetail oriented, efficient and organizedExceptional customer service skillsSome proficiency in Microsoft Outlook and ExcelAbility and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed