Guest Relations-Service Appointment Coordinator

Guest Relations-Service Appointment CoordinatorThe Guest Relations-Service Appointment Coordinator at Budd Baer Automotive is responsible for providing exceptional customer service to all guests visiting our dealership. This individual will be responsible for scheduling and coordinating service appointments for our customers, as well as ensuring that all guests have a positive experience during their visit. This is a full-time, individual contributor role that offers a competitive base salary plus commission in the dynamic and growing automotive industry.Compensation & Benefits: This position offers a competitive annual salary of $35,000 to $50,000, based on experience and qualifications. In addition, this role offers a commission structure and paid biweekly. As an employee of Budd Baer Automotive, you will also have access to a comprehensive benefits package that includes health, dental, and vision insurance, retirement plans, and other employee perks.Responsibilities:Schedule and confirm service appointments for customers via phone and onlineGreet and assist guests in a friendly and professional mannerCollect and record customer information accurately and efficientlyManage and organize service appointment schedule to maximize efficiency and customer satisfactionInform customers of estimated time for service completion and communicate any delays or changesCoordinate with service advisors and other departments to ensure timely completion of servicesFollow up with customers after service to ensure satisfaction and address any concerns or issuesMaintain knowledge of products and services offered by the dealershipAttend training and meetings to stay updated on new products and servicesProvide exceptional customer service and resolve any guest issues or complaints in a timely and professional mannerRequirements:High school diploma or equivalentPrevious customer service experienceExcellent communication and interpersonal skillsStrong organizational and time-management skillsAbility to multi-task and prioritize in a fast-paced environmentProficiency in computer and internet useDetail-oriented and able to maintain accurate recordsValid driver's license and clean driving recordEEOC Statement: Budd Baer Automotive is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities who are employees or applicants for employment, unless such accommodations would result in undue hardship.