Client Service Manager – Construction Services

About UsTrinity Subsurface, LLC is a fast-growing company specializing in Subsurface Utility Engineering, focused on collecting critical data and maintaining underground infrastructure. We prioritize strong relationships and a positive culture—both within our team and with our clients.Position OverviewThe Client Success Manager is responsible for owning the client experience from initial inquiry through project kickoff. This role works directly with clients to understand needs, define accurate scopes of work, set clear expectations, and drive proposals to signature.This position plays a critical role in operational success—the better a project is set up, the better it is executed.Key ResponsibilitiesServe as the primary point of contact for clients from first call through project approvalCommunicate with clients to understand needs and develop clear, accurate scopes of workPrepare and present proposals; follow up to secure signed approvalsSet expectations with clients regarding scope, timing, and deliverablesEnsure all required project information is complete and accurate prior to schedulingCoordinate with operations and scheduling teams for a smooth handoffMaintain consistent follow-up with clients to drive responsiveness and close opportunitiesBuild and maintain strong, long-term client relationshipsWhat Success Looks LikeHigh proposal close rateAccurate and complete scopes of workMinimal project issues caused by miscommunication or unclear expectationsStrong client satisfaction and repeat businessSmooth handoffs to operations with all required informationQualifications2+ years in a client-facing role (construction, field services, or related industry preferred)Strong communication and interpersonal skillsHighly organized with strong attention to detailAbility to manage multiple projects and follow up consistentlyComfortable discussing scope, pricing, and closing proposalsProblem-solving mindset with a focus on executionWho Succeeds in This RoleStrong communicator who builds trust quicklyOrganized and detail-orientedProactive with follow-up and accountabilityComfortable taking ownership of outcomesThrives in a fast-paced, team-oriented environmentWhy Join TrinityFast-growing company with opportunityStrong team culture focused on accountability and supportMeaningful work supporting critical infrastructure projectsCompetitive compensation and benefits