Senior Customer Success - East

OverviewLocation: Remote (East Coast Preferred)Company Stage: Series A | High-Growth SaaS StartupReports to: VP of Customer SuccessAbout the RoleWe're looking for a high-impact Customer Success Manager (CSM) to own and grow a portfolio of customers across the East Coast. This is a critical, customer-facing role at a Series A company where you'll help shape the CS function, drive adoption, and ensure our customers achieve measurable business outcomes.As a trusted advisor, you'll work closely with technical and executive stakeholders to deliver value, increase retention, and identify expansion opportunities. This is an ideal role for someone who thrives in fast-paced startup environments and enjoys building scalable processes while working directly with customers.ResponsibilitiesOwn and grow a portfolio of customers across the East Coast.Collaborate with technical and executive stakeholders to deliver value and drive adoption.Increase customer retention and identify expansion opportunities.Help shape the customer success function and build scalable processes in a fast-paced startup environment.#J-18808-Ljbffr