Service Manager Plumbing & Hvac

We're Not Looking for a Manager. We're Looking for a Coach.The team is here. Are you?At Trust 1 Heating, Cooling & Plumbing, we've built something special. Our service team is strong, talented, and genuinely passionate about what they do. They show up every day ready to compete, ready to serve, and ready to grow.The only thing they're missing is their coach.We're an Inc. 5000 fastest-growing company in America (#676) — not because of luck, but because of obsessive care for our customers, relentlessly high standards, and a culture that never stops reaching for excellence. We didn't get here by managing people. We got here by leading them.That's exactly the kind of leader we're looking for now.What kind of leader are we looking for?Not a boss. Not a paper-pusher. A coach.Someone who walks into a room and makes it better. Who lifts people up when they're down, holds the line when it's hard, and never loses sight of the goal.Someone who gets fired up by a team win just as much as a personal one.You're the right fit if you:Lead through inspiration — your energy sets the tone for the whole teamCoach, don't just manage — you develop people, not just processesLove the tough conversations — you handle them with honesty, care, and respectGet genuinely excited about turning around an upset customerDig into the numbers — KPIs are a tool, not a choreBring selflessness to the role — your team's success is your successThrive in a fun, competitive, high-goal environmentCommunicate directly — our owner is hands-on and wants the real picture, good or badCompensation$130,000 base salary (range $100K–$140K based on experience)Performance bonus up to $25,000 extra per yearWeekly pay — you shouldn't have to wait for what you've earnedFull benefits packageHealth insurance (Blue Cross Blue Shield)100% paid dental insurance100% paid vision insurance100% paid life insurance401(k) with 4% company match120 hours of PTO from day onePet insurancePerks & cultureCompany vehicle and gas cardCompany cell phone and iPadPaid uniforms (polos, shorts, pants) plus sneaker and boot allowanceFlexible scheduleTons of training, including out-of-state opportunitiesPaid birthday offMonthly recognition and rewardsAnniversary and milestone giftsSupportive leadership that genuinely has your backServiceTitan software — built for the best in the tradesCompensation: $130,000 - $180,000 yearlyResponsibilities: What you'll own:Lead, inspire, and coach a team of Plumbing, HVAC, and Electrical Service Experts and Apprentice TechniciansDrive team revenue, gross profit, and performance — and own the resultsRecruit, train, and develop your people into the best versions of themselvesBuild a team culture rooted in happiness, encouragement, accountability, and excellencePartner with Dispatch to assign the right expert to every jobAnalyze performance data and lead with insight-driven decisionsResolve customer concerns with empathy and professionalismBe a direct, honest communication partner to ownershipQualifications: What we're looking for5+ years of management or leadership experience in residential service2+ years of customer service experienceSales experience in residential services is a big plusA natural coach and communicator who leads with heart and holds high standardsComfortable with data, KPIs, and performance metricsEnergized by competition, motivated by team successNo trades license required. What's required is character, leadership, and a genuine love for building great teams.The honest pitchIf you're comfortable where you are, this probably isn't for you. If you're in a shop that's stuck, political, or where the owner changes direction every Monday — let's talk. We move fast, we pay well, and we do what we say.About CompanyTrust 1 Services, founded in 2018, provides exceptional service that inspires confidence, trust, and a unique customer experience. We support our community through local charities and invest in our employees' growth, helping them build the career and life they've always wanted. We take care of our people with a fun, family-like atmosphere, training and career development, 401(k) with match, 100% paid vision, dental, and life insurance, health coverage, PTO, birthday off, boot/shoe allowance, rewards, and real growth opportunities.#WHGEN2Compensation details: 130000-180000 Yearly SalaryPI063254eef946-37344-40539932