Tech Support Agent ( English/Spanish)

*Job description (Bilingual) ( English/Spanish) *Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first._In- House position, - Tech Support Agent (NOT A REMOTE POSITION) - Pay based on Salary and commission _*DO NOT APPLY FOR THIS POSITION IF YOU CANNOT WRITE/SPEAK IN SPANISH*We sell and support diagnostic tools and equipment. We are a fast-growing company looking for another member to add to our Tech Support team! We are looking for a motivated individual with a strong customer service background. Duties and responsibilities include:· Providing help desk support using a ticket system.· Answering calls via VOIP and turning any problematic calls into tickets.· Taking very detailed notes for issues that customers are experiencing and passing this information on to the software developers.· Providing assistance to customers that are using the diagnostic software that Cutting Edge sales.· Assisting in helping customers determine issues that they are currently having with their vehicles or equipment.· Processing software subscriptions and distributor requests for services that Cutting Edge offers.· Following up with customers to ensure that their issues have been resolved.· Pay is based on experience. xhqgsiq \*\*\*\* *must be proficient in speaking and writing in Spanish \*\*\**Job Type: Full-timePay: Up to $22.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceApplication Question(s):* tu comida favorita?Experience:* Customer service: 1 year (Required)Language:* Spanish (Required)* Must speak and write in Spanish ( Required) (Required)Ability to Commute:* Robertsdale, AL 36567 (Required)Ability to Relocate:* Robertsdale, AL 36567: Relocate before starting work (Required)Work Location: In person